At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical, dental and vision coverage from your first day
Health care spending account
Premium defined benefit pension plan
3 personal days and 2 float days annually
Individual contributors start at 3 weeks’ vacation, and 4 weeks at 2 yrs.
Career development opportunities
A collaborative values-based team culture
Wellness programs
A hybrid working model
Participation in
Communities of Inclusion
Want to make a difference in your career? Consider this opportunity.
The Lead Software Engineer will be responsible for the design, development (new and upgrades), and support of a range of applications at Ontario Health. They are considered a Lead within a specific business area of expertise or technical area of expertise where other developers on the team will reach out to for technical leadership, direction and mentoring. The Lead Software Engineer reviews and provides feedback on requirements, plays an active role in designing and selecting appropriate solutions and develops high quality code in collaboration with other software developers on the team. The Lead Software Engineer will technically lead the design and development of a project.
The Lead Software Engineer works within a cross-functional environment including team members such as Product Managers, Business Analysts, Quality Assurance Analysts, DevOps Engineers, and other Developers to help organize, prioritize, and execute various development activities, identify dependencies and risks and contribute to both long-term project and product development as well as shorter-term maintenance and support needs. They also maintain and foster excellent working relationships with leaders across Ontario Health.
The Lead Software Engineer will be specializing in Microsoft Dynamics 365 platform customization, development, configuration and deployment of CRM solutions.
Here is what you will be doing:
Guides and provides subject matter expertise to junior technical team members within the product delivery team and identifies and encourages areas for growth and improvement within the team.
Participates in developing project scope, work breakdown structures, task sequence and priorities, and identifying required skill sets and resources.
Acts as a technical mentor and advisor, leads, and guides the team through the system development life cycle, such as gathering and reviewing requirements, playing an active role and takes the lead in designing and selecting appropriate solutions, writing and implementing system specifications, identifying any risks and issues, and evaluating impact and supporting the testing, productization, and release processes.
Delivers the best user experiences possible and is jointly accountable for the quality of the products and services delivered for their customers. Engages clients, both internal and external, to gain a deeper understanding of their product domain and to assist them in the identification of the root cause of issues.
Acts as lead resource on project teams responsible for most aspects of the system development life cycle deliverables, including client interaction, technical design, and development, testing etc.
Performs size, break down, and estimate development activities, in user points or hours.
Tracks development tasks in the application lifecycle management tool (Azure DevOps) and provides relevant reporting when needed.
Performs code reviews and walkthroughs of system design and developed code.
Provides input to the product roadmaps by developing an in-depth understanding of the immediate and future client business needs and identifies opportunities for improvement of business and development processes, related architectural and solution frameworks, and the overall direction of services.
Develops technical solutions that meet client business requirements, this could include new or changed workflows, web services, web applications, etc.
Consults with business units and projects in identifying, documenting, and evaluating options for the delivery of solutions to client business requirements.
Researches and evaluates the feasibility of proposed solution architecture and technologies related to a business change and ensures consistency and integration with existing and planned architectures as well as business strategies.
Applies a risk-based approach to design and development, communicating to team, considering options for their mitigation within the constraints of the timeline.
Ensures application performance metrics are well-defined and delivered.
Develops and delivers presentations to clients, steering committees etc. on proposed approaches to addressing client and deliverable and to facilitate understanding of technical solutions by business audiences using non-technical terms and link proposed solutions to overall business vision.
Provides input to the product roadmaps by developing an in-depth understanding of the immediate and future client business needs.
Identifies opportunities for improvement of business and development processes, related architectural and software frameworks, and the overall direction of services.
Champions change across the team's engineering practices as well as external team practices to improve the team's cycle time as well as lead time for the team's product backlog.
Leads the changes in the adoption of new engineering practices across the team as well as other engineering teams.
Anticipates architectural inefficiencies and technological blockers in short term and long-term product roadmaps. Works with multiple departments to overcome these challenges.
Independently engages and actively participates in team discussions with product management teams to recommend product features and changes to product features to improve the user experience, operation and maintainability of the product.
Collaborates with internal and external stakeholders to ensure effectiveness of solutions.
Leads internal peer collaboration to ensure alignment of practices, patterns, and solutions.
Supports development of software engineering roadmaps and long-term strategies aligned to direction from Product Management.
Stays abreast of evolving technologies and makes recommendations on emerging directions for peer education.
Makes decisions where results have a critical impact across the organization requiring sophistical solutions and long-term correction.
May be required to work outside of regular business hours based on business needs (e.g., perform rotational on-call duties for 24/7 production support or to provide support for a production deployment activity).
Here is what you will need to be successful:
Education and Experience:
Bachelor’s or Master’s degree in Computer Science, Information Technology, Computer Engineering or related field or equivalent experience, is required.
7 – 10 years of extensive solution development experience including technical design, development, application analysis, work breakdown and estimation, complex dependency management.
Prior experience in a leadership role (i.e., technical, or direct reports) is an asset.
Extensive experience supporting critical business applications in a production environment.
Experience in continuous integration and continuous deployment or DevOps is an asset.
5 plus years of experience in CRM Solutions leveraging Microsoft Dynamics 365 and Microsoft Power Platform (Flow, PowerBI, PowerApps) and integrating with other cloud solutions in the Microsoft Stack such as Office 365, SSRS, SSIS, PowerBI, SharePoint, Teams and Microsoft Azure.
Extensive experience Designing/Implementing and Supporting CRM Solutions with the latest versions of Microsoft Dynamics 365 and Microsoft Power Platform.
Expert Level experience developing, testing and releasing CRM Solutions with Microsoft Dynamics 365 leveraging the appropriate Development Tools (i.e. Visual Studio) and Administration to release high quality and robust solutions in support of the Business.
Proficient experience in C#, .NET, HTML, CSS and JavaScript within the Microsoft Dynamics 365 platform (i.e. Workflows, WebResources, Plug-ins, Microsoft B2C Portal, Azure, etc).
Experience with Data Migration and Source Code/Version control management.
Experience designing and implementing CRM solutions with Microsoft Dynamics 365 Customer Service Module and Microsoft B2C Portal integration required. Experience with other Microsoft Dynamics 365 modules an asset.
Supports CRM Technical Administrators with CRM solution deployments and testing new Microsoft Dynamics 365 product updates as per the Microsoft Dynamics 365 Product Road map.
Microsoft Dynamics 365 certification an asset
Knowledge and Skills:
Ability to make decisions where results have a critical impact across the organization.
Strong written and oral communication skills to develop and deliver presentations to clients and steering committees, lead and guide the team through the system development life cycle, influence and/or negotiate with stakeholders with conflicting goals and priorities, discuss and incorporate stakeholder’s feedback, and clearly communicate issues found and solutions.
Excellent debugging, problem-solving, and analytical skills to evaluate the feasibility of proposed solution architecture and technologies, identify/anticipate architectural inefficiencies and technological blockers, identify opportunities for improvement of business and development processes.
Ability to translate software requirements into programming code through to usable application.
Ability to develop technical solutions that meet client business requirements, this could include new or changed workflows, web services, web applications, etc.
Ability to identify, document and evaluate options for the delivery of solutions to client business requirements. Researches and evaluates the feasibility of proposed solution architecture and technologies related to a business change and ensures consistency and integration with existing and planned architectures as well as business strategies.
Ability to apply a risk-based approach to design and development, communicating to team, considering options for their mitigation within the constraints of the timeline.
A team player with a deep commitment to contributing to team success.
Ability to work well with end users from different disciplines with varying degrees of business experience.
Ability to work with a high level of autonomy in collaboration with Architecture and Product Management teams.
Ability to work in a fast-paced environment with multiple priorities while maintaining high attention to detail and accuracy.
Ability to perform standard application unit testing.
Ability to act as a subject matter expert and technical mentor and advisor, and lead and guide the team through the system development life cycle.
Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within and across portfolios, with some external stakeholders, technical partners, and customers.
Employment Type: Permanent Full-time
Salary Band: 7
Location: Ontario (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
External Application Deadline Date: September 24, 2024
Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.
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