I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark.
Are you ready?
Founded in 1978, All Weather Windows operates Customer Solution Centres across Western Canada with manufacturing plants headquartered in Edmonton, Alberta. We are currently recruiting for a Managed Order Coordinator to join the Edmonton team for a 14-month maternity leave term.
The Managed Order Coordinator is a front-line customer service position that supports our builder market to facilitate the customer order process and plan effective day to day utilization of manufacturing and distribution capacity. The position will create and maintain high level relationships with all builders to provide an outstanding customer service experience.
The Ideal Candidate will bring a proven track record of Customer Service (1 to 3 years) and solid computer skills within Microsoft Office including Excel (pivot tables). They will bring excellent organizational skills and communication skills. The candidate should be adaptable, results focused, strategic thinker and the ability to analyze and problem solve challenging customers/situations.
Responsibilities will include:
Managing the order file of specific AWW customers
Contacting builder sites to schedule delivery dates for orders placed with AWW
Ensuring that orders are followed up on and confirmed for delivery.
Demonstrate proficiency at Managing customers utilizing the following skills…
Using Excel to manage daily call lists
Booking orders adhering to material lead times
Booking orders adhering to manufacturing and shipping capacities
Accurate data entry using AWW inhouse ERP system
Providing exceptional customer service
Providing internal and external support
Primary Qualifications Required:
High school diploma plus 2-3 years customer service experience.
Proficiency with computers and using Microsoft Office is required
Excellent customer service skills are required.
Experience working in a team environment.
Ability to work with minimal supervision.
Strong verbal and written communication skills.
Strong organizational skills including attention to detail, accuracy and meeting deadlines.
Status of position:
Temporary Full Time
Monday to Friday: 8:00 am – 5:00 pm
If you are interested and possess the appropriate qualifications, please apply online at www.allweatherwindows.com/careers
We thank all applicants for their interest; however, only candidates selected for interview will be contacted.