PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger leadership role. This full-time, salaried position reports directly to our Operations Manager and is structured as a deliberate leadership development track: you’ll start with hands-on training in our day-to-day front and back office operations, then move through an educational program built to prepare you to step into the Patient Experience Manager role.
PhysioPlus Health Group has been treating the Bloor West community since 2001, and our clinic has grown into a multidisciplinary practice that brings together sports medicine physicians, physiotherapists, an orthopaedic surgeon, and specialists in pelvic health, osteopathy, chiropractic, and massage under one roof. That kind of coordinated care has earned us close to 300 five-star Google reviews and a clinic that keeps growing because patients keep coming back. You’ll be joining an established team with real roots in this neighbourhood, not a start-up still figuring things out.
Day to day, you’ll supervise our administrative team, lead weekly team meetings, and help onboard and train new front desk staff — all while making sure patients feel taken care of from the moment they walk in. You’ll manage bookings, handle cancellations, and step in when a patient complaint or a scheduling conflict needs a level head. On the back office side, you’ll get exposure to accounts receivable, monthly reporting for our bookkeeper, and inventory management, so you’re learning the full picture of how a clinic runs, not just one corner of it.
This role is designed with a growth path in mind: as you learn the ropes, you’ll get mentorship from our Operations Manager and exposure to both the clinical and business sides of running a practice.
Compensation:
- $60,000–$70,000 CAD per year
Benefits:
- Full-time hours, permanent employment
- Insurance benefits (dental care, prescription medication, allied healthcare services)
- Bonus pay, including monthly bonuses based on front desk metrics
- Mentorship and training from experienced professionals
- Located on the Bloor subway line (at Jane)
- Paid onboarding
- Recognition through monthly Standing Ovation Awards
- Company-sponsored team events and outings
- Staff discount program for clinic services
- Paid team lunches and events
If you’re someone who wants to build a career, not just fill a role, we’d love to hear from you — our team has spent over two decades building trust in this community, and we’re looking for someone who wants to help carry that forward. This position gives you a real seat at the table as we keep growing. The full job description and Quick Apply for this Patient Experience Manager opening in Toronto, ON are below. It takes less than 60 seconds — no account required!
