Summary Of Duties:
An opportunity exists for a full-time Administrative Coordinator, Risk Management (within the Department of Quality & Patient Safety). The Administrative Coordinator, Risk Management is accountable to support the activities of the Risk Management team, in particular overseeing the Safety Reporting System & Database, supporting legal and insurance claims processes, and providing administrative support to the Manager, Risk Management.
Specific accountabilities include (but not limited to):
Safety Report Program & System Review Database Coordination:
- System Administrator for the safety reporting system (RL) (create/modify fields and option lists, create/manage reports/schedules, create forms, grant/modify alerts and access rights for individuals and user groups.)
- Ensures continuous, optimal performance of the system while providing Level 1 Support to end-users.
- Performs system upgrades with vendor
- Enters and updates data and information, and conducts routine data audits to ensure data consistency
- Prepares accurate reports, presentations and documents
- Works with internal departments and software vendors to troubleshoot all system and software issues to ensure timely resolution
- Prepares and maintains summaries of investigations, recommendations and corrective action plans in an event reporting database.
Monitors compliance and prepares reports regarding action plans and related to system reviews
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Legal & Insurance Claims Support:
- With the Risk Leads, facilitates and attends meetings with adjusters, legal counsel, and hospital personnel to gather documentation and responses from Discoveries
- Liaises with various departments to gather required information for legal claims
Administrative Support:
- Provide administrative support to the Manager, Risk Management
- Calendar management, including organizing meetings (e.g., co-ordinate/book meetings/events, prepare necessary documents, set up/take down AV equipment/posters/other) and documenting minutes/actions
- Coordinate updates to Risk Management intranet pages
- Provide assistance on a wide range of organizational and departmental projects
- Office related responsibilities, such as supply management, timesheets, disbursements, petty cash, etc
- Other duties as assigned
Qualifications/Skills:
- Completion of an undergraduate degree or relevant post-secondary program, and equivalent related work experience required
- Demonstrated experience in database or software system management preferred
- At least 2 years of experience in a role with similar responsibilities (healthcare setting preferred)
- In-depth knowledge of Risk Management (claims, insurance) practices preferred
- Working knowledge of Sharepoint, Clarity, Wellspring or other content management software preferred
- Demonstrated advanced working knowledge of Microsoft Word, Excel, Outlook and Power Point
- Excellent written and oral communication skills and listening skills
- Demonstrated tact, discretion, critical thinking and good judgment
- Superior time management, organizational skills, accuracy and attention to detail
- Detailed oriented with a high level of accuracy, and provide follow-through on projects
- Ability to balance competing priorities and meet strict deadlines
- Able work in a fast pace and rapidly changing environment
- Demonstrated resourcefulness and comfort in taking initiative on resolving issues within scope of responsibility
- Ability to work effectively both independently and as part of a team
- Evidence of satisfactory attendance record
