About us
Norheim Ranching is an equipment dealership in Saskatoon, SK. We are customer-centric, challenging, and engaging, and our goal is to provide equipment service and solutions for the Saskatchewan livestock producer.
Our work environment includes:
- Growth opportunities
- On-the-job training
- Safe work environment
Position profile:
The Parts Technician is responsible for parts inventory and sales for Norheim Ranching. Providing quick and effective technical assistance with parts and service requirements for customers is a key driver for support at Norheim Ranching. Day to day responsibilities include handling customer calls, technical assistance, managing incoming and outgoing orders for the location, overseeing, and managing inventory on location, coordinating with other locations regarding inventory, assisting with product logistics including shipping and receiving.
Position reports directly to the Operations Manager
Parts
· Work with the operations manager, general manager and office manager to manage overall parts inventories. Ensure we have the right parts in stock while maintaining a budget.
· Keep parts inventory updated and report back to suppliers as required.
· Enter parts orders from packing slips into Intellidealer and verify quantities & prices.
· Oversee all supplier parts order programs. Ensure that we are ordering parts on the right programs, at the right time, to maximize company profitability while maintaining proper stocking levels.
· Answer calls from customers regarding service questions, provide technical information as required
· Place all parts orders
· Receive and put away all parts
· Ship parts to customers / other locations as required
· Submit warranty claims to manufacturers as needed
· Invoice parts / collect payment from customers
· Delivery products and equipment to customers as required
· Resolve customer issues / conflict as required
· Reconcile parts inventory with office manager when required.
General
· Oversee the cleaning and overall cleanliness of the shop and the parts department (This position is the champion of facility cleanliness and organization)
· Oversee Safety procedures in the shop and parts department (This position is a champion of Safety)
· Assist customers on all products as they come to the yard
· Load / unload trucks as required
· Answer phone calls and direct as required
· Attend parts training as required
· Help other members of the team as required
· All duties as assigned by general manager and or the operations manager
Competencies
· Business and industry insight: Has a broad understanding of the agriculture industry and small business model in a competitive landscape, to ensure the parts department meets assigned targets and strategies.
· Functional/technical: Has knowledge and understanding of Parts and Service Management and implementing appropriate strategies. Must have strong computer skills.
· Drives results: Positions Norheim Ranching for success by meeting and exceeding parts department goals.
· Independent: Self-motivated, self-start, sets and achieves specific targets independently while able to jump into team setting for business strategy, budget-planning initiatives.
· Communication: Skilled at clearly expressing points of view while at the same time analyzing, interpreting, and taking direction from the Operations Manager.
Job Type: Full-time
Pay: $60,000.00-$70,000.00 per year
Additional pay:
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Schedule:
Experience:
- parts: 3 years (required)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
Application deadline: 2024-05-31
