Customer Service Representative – Social Media
Montréal, QC
Job Description

Salary: $18 - $19/hour

The Customer Service Representative is responsible for coordinating and communicating with customers regarding their Structube in-store and/or online shopping experience, through online or social media reviews, survey responses or online chat. Specifically, the individual must provide a high level of commitment to customer satisfaction and effectively assist customers with their inquiries.

Responsibilities and essential job functions include but are not limited to the following:

  • Establish an appropriate and friendly strategy and approach to manage customer reviews, survey responses and chat inquiries
  • Ensure customer retention through positive and informative responses to customer reviews, survey responses and chat inquiries
  • Analyze overall data of customer reviews and survey responses on various platforms
  • Display a customer-driven attitude by providing exceptional service
  • Attend to customer inquiries in a timely manner through written correspondence
  • Work in collaboration with internal teams effectively to ensure a positive customer experience
  • Adhere to established procedures and criteria to provide quality service to customers
  • Meet and exceed personal objectives

  • Excellent written skills, English and French
  • Strong interpersonal skills in a customer-driven environment
  • Helpful, self-motivated and resourceful
  • Ability to prioritize workload
  • Handle difficult situations with comfort and ease

  • Experience in customer service / customer retention (1 to 3 years)

  • High school diploma or equivalent
Additional Information


Competitive Salary.
Opportunities for growth and advancement.
Health Benefits.
Various Discounts (all Structube products, gym, personal mobile plan etc.).
Many more!

Dream a space for them. Dream a career for you at Structube!