Customer Service Representative – Social Media
Structube
Montréal, QC
Job Description

Salary: $18 - $19/hour

The Customer Service Representative is responsible for coordinating and communicating with customers regarding their Structube in-store and/or online shopping experience, through online or social media reviews, survey responses or online chat. Specifically, the individual must provide a high level of commitment to customer satisfaction and effectively assist customers with their inquiries.

KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:

  • Establish an appropriate and friendly strategy and approach to manage customer reviews, survey responses and chat inquiries
  • Ensure customer retention through positive and informative responses to customer reviews, survey responses and chat inquiries
  • Analyze overall data of customer reviews and survey responses on various platforms
  • Display a customer-driven attitude by providing exceptional service
  • Attend to customer inquiries in a timely manner through written correspondence
  • Work in collaboration with internal teams effectively to ensure a positive customer experience
  • Adhere to established procedures and criteria to provide quality service to customers
  • Meet and exceed personal objectives
SKILLS AND ABILITIES

  • Excellent written skills, English and French
  • Strong interpersonal skills in a customer-driven environment
  • Helpful, self-motivated and resourceful
  • Ability to prioritize workload
  • Handle difficult situations with comfort and ease
Qualifications

  • Experience in customer service / customer retention (1 to 3 years)
EDUCATION

  • High school diploma or equivalent
Additional Information

WHAT WE OFFER

Competitive Salary.
Opportunities for growth and advancement.
Health Benefits.
Various Discounts (all Structube products, gym, personal mobile plan etc.).
Many more!

Dream a space for them. Dream a career for you at Structube!