Service Center Representative
Foresters Financial Services, Inc.
Toronto, ON
Career Opportunity
Role Title
Service Center Representative
Purpose of role
Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees. Foresters Financial is seeking Service Center Representatives who believe in providing service excellence to our members, customers and producers through handling of incoming service related calls. This role will accurately resolve, relay and record confidential customer information using company-approved technologies and tools in accordance with established processes, policies and procedures. Service delivery will have a view of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial.

We’re looking for people who share our passion for helping people, have innovative ideas, want to be part of a team, communicate authentically, and believe in giving back to the community.
Job Description
Making a Difference at Foresters Financial

Why you'll want to join our team

Work from home opportunities
Full time/ part time schedules with weekends off
Full benefits package and pension with company match
Vacation time and bonus structure
All required equipment/hardware provided
Supportive management and co-workers
Our collaborative and coaching culture will help you develop and take your skills to the next level
Key Responsibilities

Answer inbound service related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities
Proficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation procedures
Provide the highest level of customer service and facilitate all actions necessary including research and follow up to positively satisfy customer needs
Contribute and seek opportunities to improve your results
Maximize opportunities to increase sales of Foresters Financial products and services through retention programs and procedures
Contribute to the success of the team by assisting in the achievement of the department’s service level goals
Qualifications

You have 3-5 years of customer service experience with a passion for service excellence. Previous inbound Service Center experience preferred.
College Diploma or University Degree an asset
Proficient in English (verbal and written) to effectively communicate with internal and external customers/partners is required
You are able to listen, understand and respond appropriately and professionally
You can organize and communicate complex information while navigating multiple systems
You have the technical/analytical skills to be able to thrive within established systems, standards, and clearly defined procedures within in a structured job environment
You have the ability to self-manage workload volumes and changing priorities in a team environment
You are a self-starter who takes initiative to learn new skills, solve problems and be resourceful
You have a can do attitude and want to get better at what you do by implementing coaching feedback
You are comfortable with computers and web-savvy, including strong keyboarding and aptitude to learn new systems
Knowledge of life insurance industry products and services would be a preferred asset
Must be available to work rotating shifts between the hours of 8:00 am and 8:00 pm, and provide coverage on some Canadian Statutory holidays.
Shifts available are 8AM-4PM, 9AM- 5PM, 10AM-6PM, or 12PM-8PM
Must be available for on-site training in our Eglinton and Don Mills office from 9:00 am – 5:00 pm for the initial 4-5 weeks
Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team. Foresters Financial is committed to supporting diversity and accessibility. If you require an accommodation throughout the recruitment process, we will work with you to meet your needs.