Sales Services Coordinator:
*Company Overview:
URstore Enterprises Ltd. is an innovative software as a service (SAAS) company empowering our customer / organizations to use our proprietary software services to help get their custom branded gear requirements easily. Our platform supports a wide range of markets, including businesses, schools, sports teams, and community organizations, providing hassle-free online shopping experiences that also serve as effective fundraising tools.
URstore enables our B2B customers to customize apparel & gear on-demand with ease. Think tech meets creativity.
Our software platform is what sets us apart from the competition. Although this position is entry level, we’re looking for a future operations leader - someone who has a ‘can do attitude’, detail oriented and ready to learn the business from the ground up and eventually take the reins.
* Role Overview:
This is a unique opportunity for a tech savvy, detail-oriented problem solver with at least 1 year of experience and a business degree / diploma to join our team in an operations-focused role. You’ll work directly with the current manager, learning every facet of the operations from customer service, workflows, supplier coordination, product management, order coordination to fulfillment and shipping.
* Duties:
Service;
- Handle incoming inquiries (email, phone, online chat)
- Customer dispute resolution
- Communicate order status updates
- Relaying order confirmation updates and tracking info
- Liaise with suppliers & contractors plus timely follow-up
- Misc. other duties
OE / Preproduction;
- Create OE’s, PO's, WO’s & Invoices
- Set-up customer artwork & mock-ups
- Receive and identify discrepancies against PO's
- Order packing, preparation & binning
Scheduling / Coordinating;
- Capacity planning & scheduling orders
- Coordinate orders with sales & production teams
- Follow-up order to completion & shipping
Online shop/store set-up;
- Customer relation management (CRM) – initial shop set-up
- Art file edits and shop set-up
- Merchandise / upload products
- Customer liaise & follow-up
- QA Shop standards
- Store link delivery to customer & final approval
Fulfilment & Shipping;
- QA (after production)
- Box or bag
- Shipping
Other Misc. Responsibilities;
- Learn and support day-to-day operations across departments: sales / service, pre-production, online store SaaS set-up, product management, logistics / shipping.
- Help implement and optimize internal systems and processes
- Take ownership of projects and drive them to completion
* Who You Are
- Bachelor’s degree in Business, Commerce, or a related field
- At least 1 year of experience in operations, sales / service, or administration
- ai & tech savvy and quick to learn new systems (bonus if you’ve worked with SaaS tools, Adobe Creative Suite, CRM software)
- Logical thinker with strong decision-making skills
- Very detail-oriented and highly organized
- Comfortable in a fast-paced, evolving environment
- A 'doer' — hands-on, proactive, and resourceful
- Excellent communication and interpersonal skills
- Ambitious and eager to grow into a leadership role
*What We Offer
- Mentorship and training
- Clear path to advancement and leadership
- Casual work environment
- Opportunity to shape the future of a growing SaaS company
- Group benefits plan
- Healthy snacks on site
- Product discounts on casual wear
- Flexible vacations
- Inclusive environment
- Unlimited fresh espresso, lattes & tea
- Office located in the heart of the growing tech area of downtown Vancouver, easy access to public transit, near 100’s of restaurants & bars.
*How to Apply
If you have what it takes and are looking for an opportunity to get in at the ground level of a growing e-commerce company, please submit resume and cover letter via Indeed ONLY.
***IMPORTANT: Do Not Contact URstore Directly via Email, Chat, Phone or in Person.
We thank all applicants; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $43,680.00-$52,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Store discount
- Tuition reimbursement
Education:
- Bachelor's Degree (required)
Experience:
- Customer Service: 1 year (required)
Language:
