Ancaster Endoscopy Clinic is a modern outpatient endoscopy facility dedicated to providing safe, high-quality patient care in a professional and compassionate environment. We are seeking a highly organized and customer-focused Patient Booking and Referral Coordinator to join our team.
Position Summary
The Patient Booking and Referral Coordinator is responsible for managing patient referrals, scheduling consultations and endoscopy procedures, communicating with patients and physician offices, and supporting the daily administrative operations of the clinic.
Key Responsibilities
- Schedule patient consultations and endoscopy procedures
- Receive, process, and track physician referrals
- Contact patients regarding appointments and procedure preparation instructions
- Coordinate scheduling with physicians, nurses, and clinic staff
- Maintain accurate patient information and scheduling records
- Respond to patient and physician inquiries professionally and efficiently
- Manage appointment confirmations, cancellations, and rescheduling
- Scan, file, and organize patient records and administrative documents
- Ensure compliance with privacy and confidentiality requirements
- Assist with general administrative and reception duties as required
Qualifications
- Medical Office Administration diploma or equivalent experience preferred
- Previous experience in a medical clinic, hospital, or healthcare setting preferred
- Knowledge of medical terminology is an asset
- Strong computer skills, including Microsoft Office applications
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Ability to work independently and as part of a team
Job Types: Permanent, Part-time, Full-time
Pay: $18.00-$22.00 per hour
Experience:
- Medical Secretaries & Patient Registrars: 1 year (preferred)
Work Location: In person
