Vehicle Delivery Specialist / Customer Experience Specialist
Volvo Cars Mississauga is a privately owned dealership that has been owned and operated by the McMillan family since becoming a Volvo Franchise Dealer in 1957. We pride ourselves on a friendly, community-driven business environment with longstanding Volvo for Life team members.
Volvo Cars Mission Statement: From the very outset, Volvo Cars has been a brand for people who care about the world we live in and the people around us. We have made it our mission to make life easier, better, and safer for everyone.
Volvo Cars Mississauga is looking for a dedicated Vehicle Delivery Specialist / Customer Experience Specialist to take ownership of the customer delivery experience for new, used, and Certified Pre-Owned Volvo vehicles.
This is a customer experience role built around one of the most important moments in the ownership journey: the day the customer takes delivery of their vehicle. After the salesperson completes the sale and the finance specialist completes the paperwork process, the Delivery Specialist becomes responsible for ensuring the customer’s vehicle, delivery appointment, technology setup, feature demonstration, and service introduction are completed professionally and consistently.
The goal of this role is to provide every customer with a premium, organized, and memorable Volvo delivery experience while allowing our sales consultants and finance managers to remain focused on selling vehicles and completing transactions.
This position is also an excellent pathway into a long-term automotive career. The Delivery Specialist will gain hands-on experience with vehicle presentation, customer communication, Volvo product knowledge, sales process flow, finance paperwork coordination, customer satisfaction standards, dealership operations, and post-sale customer care. For the right person, this role can become a stepping stone toward a future full-time position as an Automotive Sales Consultant or Finance Specialist.
Why Join Volvo Cars Mississauga
- Expected total compensation: CA$60,000 to CA$70,000 per year, based on salary plus performance bonuses.
- Performance bonus opportunity: Bonuses based on customer satisfaction survey results and the quantity of vehicles delivered.
- Career growth opportunity: This role is designed as a strong pathway toward becoming a full-time Automotive Sales Consultant or Finance Specialist.
- Learn the full dealership sales process: Gain practical experience with sales, finance, delivery, service, customer satisfaction, and dealership operations.
- Luxury brand environment: Represent Volvo, a premium automotive brand known for safety, technology, design, and customer care.
- Customer experience focused role: Be the person who creates the final impression before a customer drives away in their new or pre-owned Volvo.
- Modern, newly renovated facility: Located at the busy Highway 401 and Mavis Road intersection in the Mississauga Heartland Centre.
- Structured process and support: Clear expectations, coaching, and accountability from management.
- Technology-focused position: Work hands-on with Volvo vehicle technology, connected car features, the Volvo Cars app, and customer education.
- Health benefits program: Employee group contributed benefits program.
- Employee pricing: Eligible employees may lease or purchase a Volvo vehicle at the Volvo Cars employee rate.
- On-site parking: Parking available for employees.
What You’ll Do
- Take over the customer experience after the vehicle sale and finance paperwork process are completed.
- Coordinate upcoming delivery appointments with customers, sales consultants, finance specialists, sales managers, and the service department.
- Communicate with customers before delivery to confirm timing, expectations, required items, and readiness.
- Inspect vehicles before customer delivery to ensure they are clean, presentable, damage-free, properly prepared, and ready for the customer.
- Confirm that licensing requirements are completed and that plates are properly installed before the customer arrives.
- Review the vehicle before delivery, including cleanliness, exterior condition, interior condition, accessories, keys, charging equipment if applicable, manuals, and overall presentation.
- Complete a professional customer handover process, typically lasting approximately 1 to 2 hours depending on the customer’s needs.
- Demonstrate key vehicle features, controls, safety systems, infotainment, driver assistance features, comfort settings, charging features if applicable, and other relevant vehicle functions.
- Help customers download, set up, and understand the Volvo Cars app, including features such as remote start, lock and unlock, service appointment booking, vehicle information, and other helpful app functionality.
- Explain Volvo ownership resources such as roadside assistance, maintenance expectations, warranty basics, and service department support.
- Introduce each customer to the Service Department and explain how servicing and maintaining their Volvo works.
- Explain the importance of the customer satisfaction survey and how the customer’s feedback supports the dealership’s customer experience standards.
- Act as the main point of contact for immediate post-delivery concerns.
- Work with the Sales Manager and Service Department to ensure any immediate post-delivery concerns are addressed quickly and professionally.
- Maintain clear communication with sales consultants and managers regarding delivery status, customer concerns, vehicle readiness, and any delivery issues.
- Support a consistent, premium, and repeatable delivery process across new, used, and Certified Pre-Owned Volvo deliveries.
- Learn and understand the dealership sales process, finance process, customer satisfaction process, and service introduction process.
- Build the product knowledge, customer handling skills, and dealership experience required to potentially grow into a future sales or finance role.
- Perform administrative duties related to the delivery process as requested by management.
What We’re Looking For
The ideal candidate is organized, professional, technology-savvy, detail-oriented, and genuinely enjoys helping customers feel confident with their vehicle.
- Valid Ontario Driver’s Licence required.
- OMVIC certification required.
- Strong customer service and communication skills.
- Comfortable speaking with customers in a premium retail environment.
- Strong attention to detail and ability to identify cleanliness, presentation, and vehicle condition issues before the customer arrives.
- Good understanding of technology, apps, smartphones, infotainment systems, connected vehicle features, and in-vehicle controls.
- Passion for vehicles and helping people understand the features, options, and benefits of their vehicle.
- Interest in building a long-term career in automotive sales, finance, customer experience, or dealership operations.
- Ability to explain technology in a patient, simple, and professional way.
- Strong organization and follow-up skills.
- Ability to coordinate multiple deliveries, dates, customer expectations, and internal departments.
- Professional appearance and positive attitude.
- Ability to work well with sales, finance, management, service, detailing, and administration teams.
- Ability to remain calm and helpful if a customer has an immediate concern after delivery.
- Clean driver’s abstract preferred.
- Automotive dealership experience preferred.
- Volvo product knowledge is an asset, but not required.
- Availability for Saturdays and some evenings may be required.
Career Path Opportunity
This role is an excellent entry point into the automotive retail business for someone who wants to build a long-term career with a premium automotive brand.
As a Vehicle Delivery Specialist, you will work closely with the Sales Department, Finance Department, Sales Managers, Service Department, and customers. You will learn how a vehicle moves from sold status to final delivery, how customer expectations are managed, how paperwork and licensing affect the delivery process, how customer satisfaction surveys impact the dealership, and how to create a premium ownership experience.
For the right candidate, this role can provide the training, product knowledge, customer experience, and dealership process understanding needed to grow into a future role as a:
- Automotive Sales Consultant
- Finance Specialist
- Customer Experience Manager
- Product Specialist
- Sales Department leadership role
This is a strong opportunity for someone who wants to enter the automotive industry, learn the business properly, and build toward a higher earning sales or finance career over time.
Key Success Measures
Success in this role will be measured by the quality, consistency, and professionalism of the customer delivery experience.
Key performance areas include:
- Customer satisfaction survey results.
- Number of vehicles delivered.
- Successful completion of Volvo Cars app setup where applicable.
- Vehicle readiness before customer arrival.
- Customer feedback after delivery.
- Timely communication with customers and internal departments.
- Ability to reduce delivery and post-delivery workload from sales consultants and finance managers.
- Ability to identify and escalate customer concerns quickly and professionally.
- Demonstrated growth in Volvo product knowledge, customer handling, and dealership process understanding.
Compensation
This role is expected to provide total annual income in the range of CA$60,000 to CA$70,000, based on salary and performance bonuses.
Compensation will be salary-based with additional performance bonus opportunities tied to:
- Customer satisfaction survey results from completed deliveries.
- Quantity of vehicles delivered.
- Delivery process quality and consistency.
- Customer experience performance standards.
Final compensation structure will be reviewed with the successful candidate.
Scheduling: Sales Department
Hours of Operation:
Monday to Thursday: 8:30 AM to 7:00 PM
Friday: 8:30 AM to 6:00 PM
Saturday: 9:00 AM to 5:00 PM
Work Days per Week: 5 days per week
Saturday Availability: Required
Shift Length: Approximately 8-hour shift, including lunch and breaks
Delivery appointments may require flexibility based on customer schedules, delivery volume, and dealership needs. Schedule may be flexible depending on vehicle delivery scheduling.
Benefits
- Dental care
- Extended health care
- Vision care
- Drug coverage
- LTD coverage
- On-site parking
- Paid time off
- Employee pricing on eligible Volvo lease or purchase programs
Health, drug, vision, and LTD benefits are provided through an employee group contributed program.
Ability to Commute or Relocate
- Mississauga, ON L5V 2Y6: reliably commute or plan to relocate before starting work required.
Experience
- Customer service: 1 years preferred
- Automotive dealership experience: 1 year preferred
- Technology, product specialist, delivery specialist, or customer experience experience: preferred
- Interest in automotive sales or finance career path: preferred
Licence or Certification
- Ontario Driver’s Licence required
- OMVIC certification required
Work Location
In person
About the Role
This is not a traditional sales role. The Delivery Specialist is responsible for creating a smooth handoff from purchase to ownership. The salesperson sells the vehicle. The finance specialist completes the paperwork. The Delivery Specialist ensures the customer receives a clean, ready, properly prepared vehicle and understands how to use it.
For the right person, this is an excellent opportunity to build a career in the automotive industry with a premium luxury brand while focusing on technology, customer experience, vehicle presentation, and the ownership experience. This role can also serve as a pathway toward becoming a full-time Automotive Sales Consultant or Finance Specialist in the future.
Volvo Cars Mississauga does not use AI during candidate selection process.
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
