Tasting Room Associate
Company: Mt. Boucherie Estate Winery
Location: West Kelowna, BC
Reports To: Tasting Room Manager
If you’re AWESOME, we want YOU!
About the Winery
Mt. Boucherie Estate Winery is a quality-driven, vineyard-focused producer with award-winning wines distributed across Canada. The winery fosters a collaborative and growth-oriented environment, offering mentorship from experienced wine professionals and opportunities for career development.
Role Purpose
The Tasting Room Associate is responsible for delivering exceptional guest experiences while driving retail and wine sales in a dynamic, fast-paced winery environment. This role is integral to showcasing the brand, building customer loyalty, and ensuring smooth day-to-day tasting room operations.
Key Responsibilities
1. Guest Experience & Hospitality
· Deliver warm, engaging, and educational tasting experiences
· Build authentic connections with guests to enhance loyalty and repeat visits
· Promote and sell wines, wine club memberships, and retail merchandise
· Represent and champion BC wine culture with enthusiasm and knowledge
2. Sales & Retail Execution
· Consistently meet or exceed individual and team sales targets
· Execute effective upselling and cross-selling techniques
· Maintain an inviting and well-merchandised retail space
3. Operations & Administration
· Operate POS systems and manage transactions accurately
· Support reservation systems and guest flow management
· Perform opening and closing procedures
· Assist with restocking and product organization
· Maintain cleanliness, safety, and presentation of the facility
4. Team Contribution
· Collaborate with team members to ensure seamless service
· Support colleagues across functions during high-volume periods
· Participate in ongoing learning and professional development opportunities
Key Attributes for Success
· Customer-Centric Mindset: Passion for delivering exceptional hospitality
· Sales-Driven: Confident in promoting products and closing sales
· Personable & Engaging: Builds rapport easily with diverse guests
· Team-Oriented: Willing to support all aspects of operations
· Adaptable & Composed: Thrives in fast-paced, high-volume environments
· Detail-Oriented & Reliable: Strong time management and accountability
· Curious & Growth-Oriented: Interest in wine, hospitality, and continuous learning
Success Metrics
· Growth in wine club memberships and repeat guests
· Consistent delivery of high-quality guest experiences
· Contribution to a positive and collaborative team environment
Qualifications & Experience
Required:
· Experience in wine hospitality, retail, or customer-facing sales
· Familiarity with POS and reservation systems (e.g., Tock, Qualo)
· Serving It Right certification
Preferred:
· WSET certification or equivalent wine education
· 1+ year experience in wine service
Role Details
· Ability to lift up to 15–18 kg (40 lbs) and work in a fast-paced environment
· Must have a flexible schedule including weekends and holidays
· Shift lengths of 4–8 hours
· Fast-paced, guest-facing environment, Seasonal (May–October) with potential for extended opportunities
· Full-time / Part-time
Compensation & Benefits
· $19.00–$20.00 per hour + tips
· Staff discounts on wine and merchandise
· Company events and team engagement opportunities
· Mentorship and growth within the organization
Pay: $19.00-$20.00 per hour
Benefits:
- Company events
- Discounted or free food
- Store discount
Flexible language requirement:
Shift:
Work days:
- Monday to Friday
- Weekends as needed
Experience:
- Wine Service: 1 year (preferred)
Licence/Certification:
- Serving It Right (preferred)
Work Location: In person
