As a Service Supervisor, you will represent Toro Aluminum on job sites and home sites, acting as the face of our brand. You will supervise a team of Service Technicians, coordinate service activities, and ensure all work is completed safely, efficiently, and to the highest quality standards.
Key Responsibilities:
Leadership & Supervision
- Supervise and support a team of 6 Service Technicians.
- Plan and schedule daily work activities, ensuring timely and high-quality execution.
- Ensure technicians have the tools, equipment, and information needed to succeed.
- Report on performance or operational concerns to management.
Health & Safety
- Enforce compliance with the Occupational Health & Safety Act and company safety policies.
- Maintain clean, safe, and organized job sites.
- Identify and report workplace hazards or safety violations.
Technical Operations
- Serve as the primary contact for homeowners and contractors, ensuring a positive service experience.
- Coordinate service schedules to meet project deadlines and client expectations.
- Maintain and service vehicles and equipment; restock supplies as needed.
- Provide regular updates and reports to internal management.
- Uphold company’s service standards and procedures.
- Manage recycling and waste disposal as required.
Customer Service
- Represent Toro Aluminum professionally in all interactions with clients and stakeholders.
Administrative Duties
- Complete all required documentation, including time sheets, service reports, marked-up drawings, inventory logs, and order forms.
Qualifications:
Education & Licensing
- Min. high school diploma.
- Valid Class 5 Driver’s license required.
Experience
- Experience in the construction industry or similar industry, is required.
- Experience with window installation or service is an asset.
- Proficient with power tools and comfortable working at heights.
Skills & Competencies
- Ability to lift to 50 lbs.
- Strong verbal and written communication skills.
- Flexible and adaptable to changing schedules and priorities.
- Swing stage and suspended access certification is an asset.
- Reliable, punctual, and able to thrive in a fast-paced environment.
- Strong problem-solving skills and ability to remain calm under pressure.
- Demonstrated proficiency in computer applications, including Microsoft Office
Compensation: $30.00 - $50.00 per hour, Tuesdays to Saturdays
