Overview- We are seeking a dynamic and experienced individual or couple to manage a 10 bedroom inn and wedding/event venue located on a picturesque working farm in Prince Edward County. The property also hosts farmers markets and theatre in summer.
The ideal candidates will have a passion for hospitality, excellent customer service skills, and a keen eye for detail.
Job Summary
The successful candidate or candidates if you are a couple or friendship where two people are willing to relocate to PEC and work together as 1 full time all year position and 1 full time seaosnal and part time off season who will be responsible for overseeing the daily operations of the venue and Inn, ensuring a seamless experience for overnight guests and event clients as well as other team members. The successful candidate will work closely with various team members and outside suppliers to ensure that all events run smoothly and that the Inn and event venue deliver the highest standards of service at all times, to every guest.
This role requires strong interpersonal skills, a desire to deliver exceptional customer service , and not less than 3 years experience in one of the skills below.
1- Event sales/operations . 2- Breakfast Chef/Baker 3- Farming 4-Hotel Management
Duties
- Manage day-to-day operations of the Inn and venue, including staff supervision and scheduling of cleaners, maintenance staff and grounds keepers, guest check in, cleaning, breakfast cooking and small onsite cheese shop.
- Maintain and enhance the guest experience, ensuring high levels of customer satisfaction.
- Manage bookings, reservations, and online platforms for the inn and venue.
- Assist with marketing and sales for the Inn and Event Venue
- Maintain budgets for events and overall operations.
- Ensure exceptional guest services by addressing initial inquiries, touring prospective clients, preparing sales estimates, resolving issues during events, and maintaining a welcoming atmosphere for confirmed and prospective clients.
- Collaborate with event planners and banquet manager to coordinate logistics for events, including setup, staffing, and breakdown.
- Train and supervise front desk staff to ensure high levels of customer service are maintained.
- Monitor venue cleanliness and maintenance to provide a safe and enjoyable environment for guests.
- Implement policies and procedures to enhance operational efficiency and guest satisfaction.
- Maintain effective communication with all team members to ensure cohesive operations.
Skills
- Strong leadership abilities with experience in supervising teams.
- Detail oriented
- Excellent customer service skills with a focus on guest satisfaction.
- Proficient in budgeting and financial management related to venue operations.
- Knowledge of front desk operations within a hotel or similar environment is preferred.
- Event sales experience focused on weddings and retreats an asset.
- Bilingual or multilingual capabilities are a plus, enhancing communication with diverse guests.
- Effective phone etiquette for handling inquiries and reservations professionally.
- Ability to work collaboratively across departments while maintaining a positive attitude under pressure.
- Willingness to learn
Job Types: Full-time, Permanent
Pay: $50,000.00-$75,000.00 per year
Additional pay:
Benefits:
- Automobile allowance
- Flexible schedule
- Housing allowance
- On-site parking
- Paid time off
- Work from home
Schedule:
- Evening shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Experience:
- Hospitality: 3 years (required)
Language:
Licence/Certification:
Work Location: In person
