JOB TITLE: Coordinator, Groups
POSITION STATUS: Permanent, Full-Time
DEPARTMENT: Groups
LOCATION : Montreal, Quebec
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!
If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.
For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
WHAT YOU'LL BE DOING
Coordinator Groups is responsible for coordinating all activities related to making group reservations and participating in the execution of daily tasks.
- Apply all procedures for group reservations and related activities;
- Prepare & follow up on group quotes and fulfill group reservations;
- Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
- Liaise with the different departments involved in the booking process;
- Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings;
- Manage all group pre-registration files once product has been built in the system;
- Prepare and send group agreements / contracts to travel agencies;
- Transmit all special requests and requested documents to proper intervening;
- Ensure proper documentation is forwarded to travel agencies;
- Prepare and submit requested reports to management and suppliers;
- Promote the services of Air Canada Vacations to travel agencies;
- Provide accurate details and information on group products to the travel agents;
- Maintain current and accurate group product knowledge, booking procedures and policies;
- Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
- The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.
WHAT YOU BRING TO THE TEAM
Qualifications and skills required:
- College diploma in Tourism;
- Excellent organizational and time management skills;
- Ability to prioritize work and solve problems;
- Strong communication and selling skills combined with initiative, flexibility and good judgment;
- Computer literacy (Excel and Word) is an asset;
- Good knowledge of ACV product offering;
- Excellent communication skills, written and verbal in both official languages (English and French);
- Available to work on rotational shifts.
WHY WORK WITH US?
Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential
Please note that these benefits apply to permanent, full-time employees.
Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.
We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
Linguistic Requirements
When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.
