ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada.
The Front Office Administrator will act as the first point of contact for clients, visitors, internal and field staff, and other stakeholders both over the phone and in person upon their arrival to the office. Offering superior customer service skills as they triage telephone calls and visitors and while performing other clerical functions.
Type: Permanent full-time
Completion of post-secondary education is preferred. Completion of Medical Office Administration course or medical terminology training will be an asset
Two years of administrative or office experience is required
Advanced typing and software skills in Microsoft products are required
Superior Customer service skills are necessary
Ability to effectively communicate both through oral and written mediums in English - other languages may be an asset
Demonstrates compassion, tact and diplomacy when interacting with clients and their families
Responds to and triages calls on a multi line telephone system
Greets and welcomes visitors and directs them to appropriate staff
Provides security to the office through the maintenance of the visitor and staff log in books
Facilitates and receives courier services, including the preparation of outgoing mail
Performs faxing, filing and photocopying as required for the purposes of collating manuals and other documents
Orders and maintains office supplies
Enters and updates employee and client data within computerized system, utilizing email and other customized databases as required
Responds professionally and courteously to calls and electronic communication from funders, staff, clients and families
Documents and appropriately reports and escalates complaints and incidents related to staff and clients
Adheres to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.
Other duties as assigned
The Front Office Administrator will exercise skills in office administration, time management and organizational skills while constantly striving to provide superior customer service to internal and external customers.
ParaMed Home Health Care is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with Human Resources.