Job Overview
Improbable Escapes is seeking enthusiastic and engaging Game Masters to join our team. The successful candidates will be responsible for facilitating a variety of high-quality, immersive escape room experiences. As a Game Master, you will lead the customer through their experience, and maintain a welcoming environment for guests of all ages. Your ability to connect with players and provide exceptional customer service will be key to your success in this role.
Who You Are
- People Person – You genuinely enjoy connecting with and entertaining groups of all ages.
- Service Oriented – You’re passionate about providing top-notch service to guests of all backgrounds and abilities.
- Strong Communicator – You convey ideas clearly and can quickly adapt to different communication styles.
- Dynamic Performer – You feel at ease adopting different characters to keep experiences fresh and engaging.
- Thrives in a Fast-Paced Environment – You enjoy being on your feet, moving around, and embracing a busy atmosphere.
- Reliable Team Player – You’re dependable, adaptable, and thrive in collaborative settings.
- Flexible Schedule– You’re available for shifts during evenings, weekends and holidays.
Responsibilities
- Lead a variety of escape room experiences for people of all ages and abilities.
- Create an engaging atmosphere by acting as various characters, sometimes in costume.
- Monitor gameplay to deliver hints and quality control.
- Provide excellent customer service by answering questions and assisting guests as needed, both in person and over the phone.
- Manage cash handling for game fees and merchandise sales accurately.
- Maintain cleanliness and organization of the facility.
- Collaborate with team members to run multiple experiences during busy periods.
Qualifications
- Strong public speaking skills with the ability to engage diverse audiences.
- Excellent customer service skills with a focus on creating positive guest experiences.
- Experience working with children is beneficial.
- Familiarity with cash handling procedures is beneficial.
- A passion for games and creating enjoyable experiences for others.
- Comfortable being on your feet or crouching.
Become an Improbable Escapes Game Master and help us craft unforgettable experiences!
Job Type: Part-time
Pay: $17.60 per hour
Benefits:
- Flexible schedule
- Store discount
Ability to commute/relocate:
- Kingston, ON K7M 7W9: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 3 years (required)
Work Location: In person
