Job Posting Number: 895614
Position: Senior Clerk (Cashier’s Office/ Patient Registration)
Site: Toronto Rehab – Bickle Centre
Reports to: Business Manager
Scale/Grade: A0 05
Status: Permanent Full Time
Transforming lives and communities through excellence in care, discovery and learning
At University Health Network, which consists of Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals, nothing is more important to us than our team of dedicated employees. UHN focuses on creating and maintaining a workplace of choice, where our people are recognized and valued. We focus on creating a workplace where people enjoy the challenge of their career, create and engage in best practices and are treated with respect.
A leader in adult rehabilitation and complex continuing care, the Toronto Rehabilitation Institute brings together innovative patient care, ground breaking research and diverse education to help people overcome or recover from disabling injury, illness or age-related conditions.
As a member of the Toronto Rehab Bickle Centre (BC) Finance Team, the Senior Clerk will be front facing with BC’s clients on a daily basis. Hence, this position is instrumental in delivering excellent customer service to BC’s patients and family members and in supporting the management in maximizing the Continuing Complex Care (CCC) program’s service revenue.
The Senior Clerk is responsible for the following: performing cash management including timely deposit, disbursement of petty cash and patient trust account, and recording and reconciliation of cash/cheque transactions; generating revenue by identifying patients with co-payment abilities and by investigating insurance coverage, patient accommodation and allocation options; ensuring the provision of optimum customer service through the efficient delivery of Front Desk and Gift Shop duties, and through the timely collection, verification and correction of patient demographic data during the patient registration and admitting process to the CCC program; performing unit specific activities to ensure the effective operation of the unit; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested; working in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.
Completion of a 2 year community college program or Diploma in Accounting or Business Administration from an accredited educational institution OR equivalent relevant experience
Minimum of two (2) years working in a healthcare environment
Proven skills in performing detailed numerical computations and in preparing detailed reports
Entrusted to handle or manage cash (e.g. deposits, petty cash) with zero audit findings
Strong commitment to excellence and attention to detail
Demonstrated flexibility in adapting to a wide variety of tasks and functions (patient registration, cashier function, gift shop merchandising)
Excellent customer service skills - demonstrated commitment to providing outstanding customer service and satisfaction
Excellent computer skills, particularly Word, Excel, and the ability to learn new computer programs efficiently
Superior written/oral communication skills- ability to effectively convey factual information and detailed explanations
Ability to use initiative and good judgement in assessing and/or responding to difficult situations required.
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines.
Exceptional time-management, organizational and self-planning skills with the ability to multi-task and work accurately under stressful environment
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services
Basic knowledge of accounting practices, procedures, and generally accepted accounting principles
Willingness to work flexible hours and changing shift schedule.
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
If you are interested in making your contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.
Posted Date: March 24, 2022 Closing Date: April 07, 2022
For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.
UHN thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.