Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Customer Service Representative | Représentant service à la clientèle-4
Handling inbound calls from customers, answering inquiries and providing information to customers.
Educating customers on the usage of products/services and on additional available benefits and services
Reporting customer complaints; helping resolve customer complaints, ensuring that problems can be resolved in a timely manner
Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
Secures new business and/or retains existing business
Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
Takes ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
Process applicable paperwork for clients, ensuring accuracy and completeness of information.
Meet monthly sales and retention goals
What do you need to succeed?
Excellent communication skills in French and English
Solid aptitude for listening, establishing rapport and finding the right solutions for customers
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients
Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
The successful candidate will have the ability to work remotely.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact
Provides telephone support for customers and promotes an organization's products and services. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.
MONTRÉAL, Quebec, Canada
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.