Patient Advisor
Maples Surgical Centre
Winnipeg, MB
About Maples Surgical Centre

Located in Winnipeg, Maples Surgical Centre has a fully equipped, state-of-the-art operating room, six recovery beds, and three short stay rooms. Maples offers a broad range of procedures in plastic surgery, orthopedic surgery, cataract surgery, pain management, as well as pediatric dentistry.

Job Summary

As a Patient Advisor, you are the face of Maples Surgical Centre, playing a signification role working in a dynamic team environment. You are passionate about your work and perform with a high level of energy, reliability and pride. Customers and coworkers alike look forward to their interactions with you. Your administrative work is thorough, organized and detail-oriented. You have strong computer skills including Microsoft Office and an ability to learn new software applications quickly. Your work experience demonstrates success in providing customer service and strong administrative support. Answering the telephone, greeting, and assisting client/patients.

Your Day to Day

Responding to inquiries and assisting patients, physicians and/or responsible agencies.
Scheduling patients in accordance with the multi-disciplinary health team members’ schedule.
Confirming and liaising with team and patients.
Coordinating services through referring specialists and outside agencies.
Completing administrative duties associated with patient bookings, file preparation, cost estimates, payment processing and information distribution.
Review of patient charts for accuracy and completeness.
Other duties as required.
What you bring to the team

Medical office administration diploma or equivalent work experience.
Knowledge of medical terminology.
Experience working in a related role within the healthcare field.
Demonstrated knowledge and understanding of governing privacy legislation.
Intermediate knowledge of Microsoft Word, Excel and medical scheduling software.
Superior organizational and information management skills.
Strong written and oral communication skills.
Ability to identify and resolve problems quickly and effectively.
Adaptable and flexible to deal with last minute changes to ensure highest level of service for staff and clients.
Self-motivated, enthusiastic and well presented, professional with a strong customer service focus.
Ability to work as part of a team demonstrating excellence in communication with staff, physicians, nurses and patients.
Ability to work closely with others in a cooperative manner.

If this sounds like you and you are looking to be a part of one of Canada’s largest independent healthcare providers, we want to hear from you!

We thank all interested applicants, however only those selected for an interview will be contacted.

Your Career. Our Focus.

About Centric Health

At Centric Health our passion is people and that is the centre of everything we do. Centric Health’s vision is to be the leading provider of pharmacy and other healthcare services to Canadian seniors. The Company is one of Canada’s leading, and most trusted providers of comprehensive Specialty Pharmacy services and solutions to seniors. We operate a large national network of pharmacy fulfilment centres that deliver high-volume solutions for the cost-effective supply of chronic medication and other specialty clinical pharmacy services, serving more than 31,000 residents in over 450 seniors communities (long-term care, retirement homes, and assisted living facilities) nationally.

Education
Preferred
Some college or better
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity