DIRECTOR, STRATEGIC PARTNERSHIPS & CLIENT SERVICES
Employee Group
Non-Union Management
Date of Last Review:
AUGUST 2024
Date of Previous Revisions
NEW
Nucleus Independent Living is an innovative and learning organization, focused on providing exceptional, culturally-sensitive care to residents in the Mississauga Halton community to enable frail seniors and adults living with physical disabilities to live their best life independently, at home. Our highly committed staff embody our ICCARE values of Innovation, Compassion, Collaboration, Accountability, Respect, and Excellence in the delivery of personalized care, where every person’s experience is exceptional, every time. We are committed to creating a safe environment where you feel heard, valued for the work you do, able to grow and learn, and make a difference to every person you touch.
At Nucleus, we view our diversity as our strength. We know that the unique perspectives of our clients, caregivers and staff contribute to a better environment for all.
We are committed to listening, learning and amplifying the voices that will help make us be more inclusive and become better informed to serve our communities.
We embrace diversity, choose equity and action inclusion.
GENERAL ACCOUNTABILITY
Reporting to the Chief Executive Officer and in collaboration with the Leadership Team, including the Chief Operating Officer, the Director, Strategic Partnerships & Client Services is accountable for the clinical and administrative direction of all client service programs within the strategic and business operating plans of the organization.
SPECIFIC ACCOUNTABILITIES
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Recommends changes to current programs and development of new programs aligning with business strategy and the Ontario Health team Model of Integrated Care and assists in developing related business cases.
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Accountable for two regional programs, Central Registry and the Regional Learning Centre including strategy development, and implementation
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Recruits, selects, orients and leads training for all client-facing and related administrative staff.
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Advises and counsels staff by providing feedback and suggesting a course of action in day-to-day program delivery.
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Monitors Client Services’ statistical and fiscal targets and takes corrective action when targets are under/over budget.
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Provides ongoing reporting to Leadership Team and funders on a monthly, quarterly, and annual basis.
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Evaluates programs and services and acts to improve operations.
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Develops, organizes, and analyzes consumer satisfaction surveys and makes recommendations for change as necessary.
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Analyzes data collected on consumer complaints, adverse event reports, medication errors, etc. and implements mitigation strategies as required.
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Implements applicable legislation changes affecting client service programs informs staff of these changes.
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Provides direction in development of policies, procedures, systems, and tools to improve service delivery for client service programs.
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Provides immediate crisis intervention for clients and staff by communicating with clients and staff and deciding on course of action to mitigate risk
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Works with the Leadership team and reorganizes staff as required to meet agency performance objectives.
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Develops, implements, and monitors an emergency preparedness plan for the client service programs recommends changes where necessary.
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Communicates with partners and funders by attending meetings on program planning, program evaluation, information sharing and networking.
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Sets performance targets, performance indicators and staffing requirements for client service programs and for new as well as existing programs.
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Provides input to developing fiscal targets for the new programs by calculating direct service delivery expenses.
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Promotes the work of the Occupational Health and Safety Committee.
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Maintains knowledge, observes, practices, and enforces appropriate procedures regarding Fire, Safety, Quality and environmental standards.
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Takes the lead on consumer health & safety initiatives.
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Promotes a culture of employee experience with and equity, diversity, and inclusion focus.
REQUIREMENTS
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Bachelor’s degree in Business, Health Administration or another related field.
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Minimum to seven to ten years’ progressive leadership experience.
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Strong understanding of the needs of vulnerable populations including adults with physical disabilities, frail seniors, and seniors with dementia.
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Demonstrated understanding of operational excellence, quality improvement, change management and service innovation with expertise in utilizing quality improvement tools.
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Advanced knowledge of data management, statistical analysis, and data visualization.
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Strong attention to detail and effective project management and negotiation skills.
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Leadership style that supports a learning environment and competencies consistent with position level.
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Working knowledge and application of relevant legislation and Policies including HIPPA, ECFAA, People’s Healthcare, Home and Community Care Act, Assisted Living Policy, Attendant Outreach Policy, etc.
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Demonstrated knowledge in enterprise risk management frameworks, insurance management process, claims management, contracts/agreements, and the IPC.
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Evidence of effective customer service, organizational, interpersonal, communication, leadership, judgement, critical thinking, and decision-making skills.
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Ability to work effectively with a diverse team and across departments and the organization.
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Familiarity with emergency preparedness, incident management, and pandemic planning in Ontario.
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Flexible, self-directed, and able to work effectively with minimal supervision.
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Demonstrated initiative and adaptability; able to prioritize conflicting demands and work within tight timelines.
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Excellent computer skills.
SPECIAL CONDITIONS
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On-call rotation required in concert with the senior leadership team
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A Criminal Record Check and credential verification, as applicable, will be conducted
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Some evening, weekend and/or holiday work may be required.
WORK ENVIRONMENT
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Special Equipment – office phones, computers, laptops, printers, photocopier, cellphone, and other office equipment,
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Sitting, standing, walking, moderate to heavy lifting.
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Smoking is not permitted in the office areas. Smoking areas are designated according to the policy of the building.
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Nucleus Independent Living has a scent-free environment policy.
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No hazardous materials other than normal/usual household cleaning supplies are used.
Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada. This is one more important step to protect both our residents and staff as we continue to battle this deadly virus.
Nucleus is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request
