Service Advisor
Raceway Chrysler
Etobicoke, ON
Full-time
Raceway Chrysler is a leading automotive dealership committed to providing exceptional customer service and high-quality automotive care. We are seeking a dedicated and customer-focused Service Advisor to join our dynamic team. If you have a passion for the automotive industry and a knack for delivering outstanding customer service, we want to hear from you!
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**Job Description:**
As a Service Advisor at Raceway Chrysler, you will be the primary point of contact for our valued customers. Your role is crucial in ensuring customer satisfaction and the smooth operation of our service department. You will be responsible for understanding customer needs, recommending appropriate services, and ensuring a seamless service experience.
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**Key Responsibilities:**
- **Customer Interaction:**
- Greet customers warmly and assess their vehicle service needs.
- Conduct thorough vehicle inspections and accurately document customer concerns.
- Provide detailed explanations of recommended repairs and maintenance, including cost estimates and timelines.
- **Service Coordination:**
- Schedule service appointments and coordinate vehicle repairs with our skilled technicians.
- Communicate with customers throughout the service process, providing updates and addressing any additional concerns.
- **Sales and Upselling:**
- Upsell additional services, parts, and accessories as appropriate to meet customer needs.
- Promote special offers and service packages to enhance customer value.
- **Administrative Duties:**
- Process service orders and invoices accurately and efficiently using our dealership management systems.
- Maintain a clean and organized work area, including the service reception area and customer waiting lounge.
- **Customer Satisfaction:**
- Follow up with customers to ensure their satisfaction with the service experience.
- Handle customer complaints and concerns with empathy and professionalism.
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**Qualifications:**
- Previous experience in an automotive service advisory role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer software systems, including MS Office and dealership management systems.
- Knowledge of automotive systems and maintenance practices is an asset.
- Valid driver's license and clean driving record.
- High school diploma or equivalent.
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**What We Offer:**
- Competitive compensation and benefits package.
- Ongoing training and development opportunities.
- Supportive and team-oriented work environment.
- Opportunities for career advancement within the company.
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**How to Apply:**
Interested candidates are invited to submit their resume and cover letter through Indeed or visit our dealership in person to speak with a member of our team. Join Raceway Chrysler and become part of a dynamic and customer-centric environment where your skills and contributions are valued.
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Raceway Chrysler is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. If you require accommodation at any stage of the application process, please inform us and we will be happy to assist you.
Job Type: Full-time
Pay: $60,000.00-$90,000.00 per year
Additional pay:
Benefits:
- Company events
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- service advisor: 3 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
