As a Senior Technician in our Factory Service Centre you are key to our after-sales service. You are responsible for assisting customers with repairs of our products/equipment, including electric (both AC & DC), pneumatic and gasoline-powered tools, able to meet corporate goal for tech output, training new technicians, supporting the sale of accessories, and parts, as well as answering general product questions.
Responsibilities:
· Providing excellent customer service to our clients/dealers and the public.
· Visually inspecting and testing products/equipment.
· Dismantling products/equipment and repairing within Makita Canada Inc. standards.
· Troubleshooting and identifying malfunctioning or inoperative equipment.
· Assemble and test tools to ensure proper performance levels.
· Able to meet corporate standard for repair output
· Notify customers, via phone and email, of repair estimate, completed repairs and orders ready for pick up.
· Ensures the appropriate service levels are maintained in the Factory Service Centres.
· Maintaining inventory of parts and accessories.
· Ensuring the Factory Service Centre is professional, clean, and organized consistent with the Makita brand image.
· Able to train new technicians to repair Makita products.
· Sometime perform duties in the reconditioning department
· Performs other related duties as required.
Qualifications:
· Minimum of a High School Diploma or equivalent.
· One (1) year of related experience repairing tools/equipment.
· Knowledge and experience repairing electric (both AC & DC), pneumatic and gasoline-powered tools.
· Knowledge and experience with the use of electric (both AC & DC), pneumatic and gasoline-powered tools.
· Ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedure manuals.
· Ability to train other staff members.
· Strong planning and organizational skills to be able to prioritize your work.
· Ability to work in a team environment and independently with minimum supervision.
· Knowledge of inventory control, shipping and receiving an asset.
· Ability to work in a noisy environment, with the ability to stand and/or sit for long periods of time, also includes a lot of reaching, lifting, pushing/pulling, bending, and twisting.
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Work Location: In person
