Operations Supervisor
Martin Brower
Dieppe, NB
About Martin Brower
Martin Brower is dedicated to being the leading Supply Chain Solutions provider for restaurant chains around the world, creating an outstanding work environment for our employees and delivering unmatched value for our customers while protecting their brands. Martin Brower is part of the Reyes Holdings family of businesses which is one of the largest privately held companies in the U.S.

Martin Brower has been in business for over 60 years and has grown to a multi-billion dollar company. We are a world class team of 9,000 employees located in 19 countries.

Our values drive our culture of People First, which is focused on the safety and wellness of our people and we work diligently every day to support this core value.

We set the highest standards of honesty and integrity and pride ourselves in being a true partner with our customers, suppliers and our communities protecting their brands every step of the way.

Our company could not exist without strong communities. We do our part in making them stronger and believe it is important to provide opportunities for those looking to challenge themselves and serve as ambassadors in their communities.

Imagine a workplace where strong leaders empower a culture where employees strive to deliver unmatched performance, innovation, and engagement.

Position Summary:
The ‘Operations Supervisor’ role oversees warehouse operations of a dedicated McDonald's distributorship with responsibility for planning/scheduling of manpower and equipment of the hourly workforce while nurturing an environment that maximizes employee safety, involvement and morale. Further, this position will administer and monitor daily dispatch while maintaining a master delivery schedule and providing interpretation of the Collective Bargaining Agreement.

Within the scope of his/her responsibility, the operations supervisor ensures safety is a number one priority through effective daily communications and action plan execution with employees while advocating injury/collision risk management and incident avoidance. The incumbent will further ensure optimized equipment utilization while driving overall cost reductions without impacting store delivery targets/service.

This position provides strong technical support as well as direction, guidance & leadership to the Warehouse Department at an assigned distribution centre.

Position Responsibilities may include, but not limited to:
Plan and execute daily manpower Requirements for current day and week, keeping overtime to a minimum

Conduct daily shift meetings, communicating appropriate safety and operational messages, taking suggestions and answering questions

Assign daily work duties to drivers and warehouse workers ensuring safety, service and productivity and reliability Requirements are met

Manage work flows efficiently, meeting the Requirements of our Collective Bargaining Agreement

Maintain Syntellic, Paragon and Xatanet programs (knowledge of these software packages an asset)

Create and maintain production and/or master delivery schedules, including route, restaurant and other pertinent information

Maintain associated employee bids

Maintain statistical information on employees, productivity, reliability, equipment, fuel, mileage, delivery schedules, service etc.

Prepare and upload the daily route trial, adjusting options for greatest opportunity in maximizing safety, service and cost efficiencies

Audit all drivers trip records for legal and process legitimacy

Maintain and audit weekly payroll entries for drivers and/or warehouse workers

Provide training, support and direction to employees to ensure understanding of and adherence to standard operating procedures (SOP’s)

Oversee quality control for in-house and en-route product

Conduct near miss, injury and collision investigations, completing corrective actions promptly and communicating resolutions broadly

Communicate across Warehouse, Transportation and Customer Service departments regarding possible issues impacting our customer or one-another

Review service providers’ performance to ensure service and quality Requirements are met and cost controls are met.

Perform supervisory functions which include follow up with drivers and/or warehouse workers while holding employees accountable through recognition & discipline.

Demonstrate leadership through effective teamwork and demonstrating a positive attitude

Develop and maintain effective working relationships across the company

Participate in training, inspection, investigation and continuous improvement programs

Collect and record statistical information for reporting purposes.

Facility & Equipment

Ensure compliance with industry, company and sanitation standards, including making sure physical plant and transportation equipment is free from hazards and meets legislated Requirements .

Required Skills and Experience:
Bachelor’s degree (or equivalent) in business, engineering, logistics or related field.

Ideally shall have three to five years’ experience in high-volume, food service, unionized distribution or logistics.

One to three years of progressively responsible supervisory experience

Strong computer software (ie. MS Office) skills required

Experience with Routing and Onboard Software, a strong asset

Leadership Competencies required

Integrative thinker and excellent problem solving skills.

Strong work ethic, ability to multi-task in a high pressure Work Environment

Attention to detail, organization skills

High initiative, self-motivation

Strong, interactive team player.

Excellent time management skills, ability to manage multiple priorities.

Ability to produce accurate and timely reports.

Excellent communication and presentation skills (verbal and written).

Behavioral Competencies: (Leadership – Supervisors and Managers)

Core Competencies
Strategic Thinking

Manages people, processes, and resources to meet the strategic priorities

Executes on plans to drive business outcomes

Seeks to understand the changing needs of the industry

Manages finances to ensure limited resources are used wisely
Developing Self & Others

Identifies, develops, and retains talent

Delegates authority as appropriate

Identifies and acts to address performance gaps and to reward contributions

Maintains a culture of inclusion so everyone can succeed

Provides ongoing feedback and coaching

Prepares future leaders for success through development
Leading Change

Seeks opportunities for and delivers continuous improvement

Continuously improves safety and wellness

Communicates about changes to ensure buy-in to the change

Explains the reasons for change and communicates the change plan

Executes changes effectively, following clear plans and processes
Communicating Effectively

Keeps people informed about business results and progress

Provides clear, consistent, timely, respectful communications

Is approachable and visible

Demonstrates organization’s values and an environment of openness and inclusion

Develops relationships built on trust and open communication

Contributes to and encourages an open exchange of ideas and opinions
Driving Results

Acts in accordance with the organization’s mission, vision, and values

Holds self and others accountable and pursues excellence

Eliminates barriers to success

Sets challenging goals to continuously elevate performance

Achieves results while upholding ethics, integrity, compliance and company values

Focuses on the critical priorities including safety and wellbeing
Compensation Package
We offer a highly competitive salary together with a generous benefits and RRSP contribution package.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

Martin-Brower of Canada Co. is an equal opportunity employer