Summary:
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.
Responsibilities:
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Provide supervision and leadership to the team members of the department, in partnership with the manager
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Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
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Foster the growth and development of team members by training various standard operating procedures and processes
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Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
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Perform administrative tasks related to their assigned department
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Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
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Promote company programs to team members and customers
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Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
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Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
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Assist in other areas of the store when business needs dictate
Qualifications:
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Two or more years of supervisory experience in a sales or service environment is preferred
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Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
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High school diploma or equivalent is preferred
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Ability to evaluate customers’ needs and make recommendations based on needs
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Ability to provide superior customer service and exceed customer’s expectations
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Ability to use good judgment and logic
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Experience in a related field or outdoor lifestyle
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Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
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Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
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Unlimited career advancement opportunities
Cabela's
