POSITION SUMMARY:
The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.
POSITION RESPONSIBILITIES:
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Benefits & Pension Administration
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Complete monthly benefit and pension reviews to identify employees who meet eligibility requirements and prepare enrollment packages
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Complete daily benefits processing including enrollments, terminations and plan changes
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Enter benefits related data in the HRIS (PeopleSoft and Workday); ensure data is entered accurately and on a timely basis
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Administer the Leave of Absence (LOA) process and send benefits and pension communication
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Administer the Pre-authorized Debit (PAD) process and manage the benefits premiums reconciliation process with Payroll and employees
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Customer Service
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Act as the primary point of contact for all employee inquiries regarding benefits and pension program eligibility and enrolment
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Provide exceptional customer service and accurate/prompt resolution to employee concerns
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Reporting
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Review a variety of weekly reports, apply appropriate benefit plan changes and prepare communications for:
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Benefits Terminations
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Change of Status
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New Hires
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Leave of Absence
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Other
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Participate in special projects and perform other duties as required
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Update and maintain the benefits and pension administration job aids
QUALIFICATIONS:
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Post-secondary education with 1 to 2 years of HR/benefits administration experience
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Excellent interpersonal and communication skills (both verbal and written) with the ability to interact with employees in a positive and professional manner
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Strong customer service orientation
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Strong Excel skills; experience with benefits/claims systems would be an asset
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Detail oriented with a strong sense of initiative and urgency
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Tact, diplomacy and ability to deal with sensitive and confidential information
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Ability to problem solve and a willingness to take initiative
Why Join SE Health?
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Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
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Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
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Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada
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Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.
About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].
AI and compensation details:
We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The pay range is $46,000 – $59,000 annually, based on experience.
