Our client, a well-established professional services firm, is seeking an
Application & IT Support Specialist to join their collaborative and fast-paced team. This is an exciting opportunity to play a key role in supporting both business applications and day-to-day IT operations for a dynamic user base.
The ideal candidate is a well-rounded IT professional who enjoys balancing hands-on technical support with business application management, and thrives in an environment that values responsiveness, problem-solving, and continuous improvement.
What our client has to offer:
- Competitive compensation package between $85,000 and $115,000
- Hybrid work model (office presence required based on team needs)
- Opportunity for professional growth and skills development
- Collaborative and supportive team environment
- Exposure to both IT operations and business application management
Responsibilities:
- Manage and support business applications to ensure they are reliable, secure, and aligned with business needs
- Configure and maintain systems, software, and user access (e.g., Microsoft 365, Active Directory)
- Provide day-to-day IT support for hardware, software, and network issues (LAN/Wi-Fi, system access)
- Troubleshoot and resolve technical issues across devices, applications, and networks
- Work closely with business users to understand needs and deliver practical system solutions
- Act as a key contact between end users, IT teams, and external vendors
- Perform routine maintenance, including updates, backups, and security checks
- Support system improvements and assist with implementing new tools, including basic automation (e.g., Power Apps, Power Automate)
- Document processes and contribute to continuous improvement initiatives
Qualifications:
- Relevant background in IT support and/or business application management
- Experience with Microsoft 365, Windows/macOS, and user management tools (e.g., Active Directory)
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP) and general system environments
- Proven ability to troubleshoot and resolve technical issues across hardware, software, and applications
- Experience translating business needs into practical technical solutions is an asset
- Exposure to Power Platform, ERP systems, or cloud/MDM tools is a plus
- Strong communication and customer service skills with a user-first mindset
- Adaptable and proactive, with a willingness to learn new technologies
This posting is for an open vacancy currently available within our client's organization. Interested and qualified candidates are encouraged to apply.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
To be eligible for this role, you must be legally eligible to work in Canada.
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