JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves
As Assistant Relocation Project Manager, you'll be the driving force behind seamless workplace transitions—orchestrating office move projects from kickoff to completion while keeping customers informed and satisfied every step of the way. You'll manage budgets strategically, forecast requirements, and ensure complete cost transparency and reconciliation. We will rely on you to lead the move team through complex relocations, build strong client relationships from day one, and act as a catalyst for positive change by challenging the status quo and championing process improvements that deliver real results.
Client sites are located in Toronto and Kitchener and travel will be required between the locations.
Move Activities
Schedule and run pre-move meetings, and provide timelines, strategy and schedules.
Collaborate with supply chain and run the RFP for the move project.
Schedule movers and alert security, provide all names for badging.
Schedule disconnects and reconnects of computer, servers, printer, and phones.
On site for all vendors and customer during move.
Review completed move and make adjustments with vendor.
Submit service tickets to have space cleaned, keys and chairs at desk.
Schedule and run post move rooms and activities.
Plan, budget, oversee and document all aspects of the specific project you are working on.
Other support as required
Post Move Follow Up
Provide welcome communications with information on new location and site services.
Schedule vendor for scrap pick up, recycle or reuse excess furniture, and remove chairs
Provide punch list to vendors with open items.
Coordinate pick up of crates and/or boxes.
Clear contents of origin location, clean up for next group move in.
Customer Experience
Create and maintain comprehensive project documentation
Meet with admins and team managers to discuss/guide them through logistics, blocking, and the details of their moves.
Define the scope of the project in collaboration with senior management
Update move matrix, fill in customer information, technical requirements.
Assess cubicle condition, order missing parts, ergo changes.
Receive, compile and scrub move lists for potential issues
Review furniture layout, determine location for files and storage.
Ensure Deliver boxes, move labels, post pin ups, & deliver move instructions.
Determine mobile locations and prep furniture for drop in stations.
Leadership/Staff Management
Lead Manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
Provide excellent onboarding, training, and team building
Actively support an environment of teamwork, co-operation, performance excellence and personal success
Participate in the individual performance management program and personal development planning for members of the team
Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
Required Qualifications:
3 years experience in a commercial real estate environment
Exceptional customer service skills
Proficiency in a range of information technology tools and platforms.
Strong analytical, organizational, and presentation skills.
Excellent written and verbal skills
Preferred Qualifications:
Post-secondary degree or diploma
Supervisory experience of a small team
Facilities, Occupancy Planning or Move Management experience
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
