Make an Impact Behind the Operations
Are you an organized, analytical leader who enjoys turning data into action and helping teams perform at their best?
We’re looking for an Operations Team Lead to support day-to-day operations, team performance, process improvement, reporting, scheduling, billing, and AlayaCare system optimization. You’ll work closely with Coordinators, Client Services, HR, IT, the Business Analyst, and the Operational Performance Manager to improve efficiency, consistency, and service delivery.
What You’ll Do
- Monitor team performance, productivity, KPIs, and operational standards.
- Provide day-to-day direction, coaching, and support to Coordinators, including After-Hours support as required.
- Lead weekly team huddles and support onboarding, training, and ongoing development.
- Identify workflow challenges and implement improvements to increase efficiency and consistency.
- Support scheduling operations, complex escalations, Coordinator coverage, and on-call requirements as needed.
- Monitor overtime trends and identify opportunities to improve scheduling efficiency.
- Support billing rejection resolution and operational compliance.
- Serve as a key operational resource for AlayaCare, including testing, troubleshooting, training, and implementation of system enhancements.
- Create and maintain Power BI dashboards and operational reports, monitoring KPIs, productivity, trends, service levels, and data accuracy.
- Support quarterly and annual reporting through data collection, validation, reconciliation, and analysis.
- Identify operational trends, data discrepancies, and opportunities for improvement, providing recommendations to the Operational Performance Manager.
What You Bring
- 3–5 years of experience in healthcare operations, client services, business operations, or a related environment.
- 1–2 years of experience in team leadership, coaching, or operational oversight.
- Post-secondary education in Business Administration, Healthcare Administration, or a related field is preferred. Equivalent education and experience may be considered.
- Experience with KPIs, operational reporting, data analysis, and performance monitoring.
- Strong Microsoft Excel skills and working knowledge of Power BI.
- Experience with AlayaCare or another healthcare scheduling/information system is strongly preferred.
- Experience with quarterly, annual, compliance, or regulatory reporting is an asset.
- Strong analytical, organizational, communication, and problem-solving skills.
- Excellent attention to detail and ability to manage multiple priorities and deadlines.
- Ability to maintain confidentiality and appropriately handle sensitive information.
Why Join Us?
This is a hands-on leadership opportunity to make a meaningful impact on how our operations work every day. You’ll work across teams, support and develop people, use data to drive decisions, and help improve processes and technology.
If you enjoy leading, problem-solving, analyzing data, and finding better ways to work, we’d like to hear from you.
About RNS Health Care Services Inc.
RNS Health Care Services Inc. is an accredited, Canadian-owned organization providing compassionate, professional home and community care services since 1985. Our team provides personal support, nursing, homemaking, respite care, palliative care, foot care, and community clinic services across a variety of care settings.
We are committed to high-quality care and a supportive, respectful, and collaborative workplace.
RNS Health Care Services Inc. is committed to accessibility and inclusive hiring. Accommodations are available upon request throughout the selection process. We are an equal opportunity employer.
RNS Health Care Services Inc. does not use artificial intelligence (AI) to screen, assess, or select applicants. All applications are reviewed by our recruitment team.
This job posting is for an existing vacancy.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $60,000.00-$63,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Education:
- Bachelor's Degree (preferred)
Experience:
- healthcare operations: 3 years (preferred)
Work Location: Hybrid remote in Aurora, ON
