Location:
Suite 1080 – 777 Hornby Street, Vancouver, BC V6Z 1S4
Status:
Full-time- Permanent - In-person
About Viewpoint
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
About Administrative Assistant
An Administrative Assistant at Viewpoint Medical Assessment Services Inc. (Viewpoint), provides administrative support across the organization. Manage communication channels, such as phone calls and emails, and ensure that all responsibilities are completed accurately, delivered with high quality, and in a timely manner. A flexible team player who supports the administrative management of the organization related to client assessment services. Service oriented, reliable and have the ability to prioritize and multitask. Has excellent organizational skills and pay close attention to detail. Has strong computer skills, including a proficient level of Microsoft applications, web-based tracking systems and the Internet, as well as Adobe Acrobat, add value to the team. Has excellent verbal and written communication skills complemented by a strong command of the English language. Occasional evening and weekend shifts may be required; advance notice will be provided wherever possible.
DUTIES & RESPONSIBILITIES:
- Main responsibility is to complete reminder calls as per our service level agreement with our customers; the calls are to confirm examinees’ attendance to upcoming assessments
- Reception coverage that entails the following responsibilities:
- Greeting assessors, examinees, and visitors and offering assistance to ensure highest level of customer service
- Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
- Maintaining a clean and organized front reception area
- Notify all appropriate parties of changes to appointments and any changes to the schedule
- Provide support to staff and management, including handling correspondence, preparing and sending letters/packages
- Answer phone calls promptly in a professional and welcoming manner; redirect phone calls to appropriate recipients, monitor calls on hold, transfer callers to voicemail where appropriate
- Acquire appropriate level of knowledge regarding facility and procedures/processes to direct calls to the appropriate team or team member and to be able to provide information on general enquiries
- Maintain the highest level of privacy of personal information and personal health information
- Manage ingoing and outgoing mail and couriers
- Act as a medical Chaperone
- Ordering and maintaining office supplies and inventory
- Scheduling transportation and interpretation services for examinees
- Data entry
- Scanning, printing and photocopying
- Accurately creating and preparing patient medical charts and documentation
- Maintaining accurate and organized filing systems (electronic and paper)
- Attending team and departmental meetings
- Performing cross-functional responsibilities as assigned, or requested, performing other duties related to the job classification, as required
QUALIFICATIONS
- Relevant post secondary/community college education
- 3 years’ experience working in a client service or administrative position, ideally within the insurance/health care environment
- Proficient computer efficiency (Microsoft Office, Outlook, Internet, Adobe Acrobat)
- Solid and effective verbal and written communication skills
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure
Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!
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