Who you are:
You are an innovative and patient centered individual who provides excellence within their profession
You are a team player with excellent communication, critical thinking and customer service skills
You have vision, flexibility, transparency, honesty and practicality
You are organized, accurate, able to multi task and meet deadlines
You support the patient experience, your colleagues and others cultural and spiritual beliefs
Who we are:
Markham Stouffville Hospital (MSH) is one of Ontario’s leading community hospitals. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond.. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?
What we need:
This is an exciting opportunity for an individual with a strong customer service focus to be a part of the interprofessional team. As an integral member of our team and working in partnership with the Registered Nurses and Registered Practical Nurses, you will support patient care in an environment where the focus is quality and patient/family centred care with a strong emphasis on customer satisfaction. As an effective team member you will utilize your strong communication skills and be actively involved in Quality Management initiatives.
Patient Care Support responsibilities will include:
Assistance with close observation of patient needs; including monitoring patient comfort level
Assistance with basic patient care as directed by the Nurse (i.e. bathing, nutrition, positioning and ambulation)
Assist with patient moves and transfers
Assistance with room set up
Empty and change suction bottles as directed by the Nurse and provide and remove bed pans as delegated
Assist with post mortem care
Communication with patients/families to increase customer service
Non-Patient Care Support responsibilities will include:
Stocking treatment areas and carts
Maintaining linen supplies and cleanliness of the patient rooms (for admission and discharge), utility rooms, nursing station, tub and shower rooms and patient care equipment
Assistance with responding to call bells
Other duties as assigned
Frequent moderate and heavy exertion (e.g. pushing stretchers, wheelchairs, etc.)
Lifting over 60 lbs.
The successful candidate will rotate 12 hour day (7:30am to 7:30pm) and night shifts (7:30pm to 7:30am) during the week as well as on weekends. Please note that schedules are subject to change based on operational needs.
Band CU01a: $22.30 - $24.69 per hour
What you bring to MSH:
Completion of a recognized personal support worker certificate or health care aide program from a community college or equivalent education required
Current BCLS certification
Previous related experience, preferably in an acute care facility
Previous experience with responsive behaviours
Proficient computer skills
Knowledge of universal precautions and medical terminology an asset
Strong customer service, interpersonal and written and verbal communication skills
Demonstrated ability to work well independently and as part of an interprofessional team
Strong organizational skills and the ability to prioritize workload
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required
Markham Stouffville Hospital takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.