Four Points by Sheraton Moncton is looking for someone who is dedicated, organized and enjoys working in a fast-paced environment as a part of a team. The ideal candidate for Front Office Supervisor should have excellent time management skills, a passion for hospitality and naturally takes the extra step to ensure a memorable experience for guests by providing exceptional service and Hospitality Like Never Before.
The Front Office Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction.
DUTIES & RESPONSIBILITIES:
-Train and assist the guest services department ensuring all balance their shift.
-Create a strong team through training and coaching employees to reflect Four Points by Sheraton procedures and Marriott Brand standards.
-Exhibit and support a team focused positive attitude with all hotel departments and colleagues.
-Analyze, investigate, and resolve guest complaints in a timely manner.
-Train staff on Service Recovery/resolution
-Act as a concierge assisting clients as needed.
-Support the catering department with meeting bookings and set up as required.
-Work with team bookings, group blocks.
-Work to become the “System Expert” with – LightSpeed PMS
-Act as a safety ambassador and ensure all staff follow safety protocol.
-Complete other hotel duties as assigned.
-Be compliant with all DP Murphy employee policies and procedures.
Key Requirements
o Able to work in a fast paced, multitasking environment
o Ability to spend long hours moving around, walking, sitting, standing, kneeling, pushing, pulling and lifting
o Self-motivated
o Able to work a variety of shifts
o Excellent intrapersonal, communication and leadership skills
o Superior problem solving and multi-tasking skills
o Friendly and enthusiastic
o Keen eye for detail
o Able to work effectively with minimal supervision
o Can adhere to appearance and grooming standards consistently
PREFERRED KNOWLEDGE & QUALIFICATIONS:
- Previous guest service experience, ideally in a hotel setting.
- Minimum 1 year supervisory experience
- Bilingual ( French/English)
- Exceptional communication and strong interpersonal skills; innovative, resourceful and results oriented
- Professional, engaging and strong verbal communicator
- Self-motivated with the ability to work independently without supervision while working effectively with internal and external guests
- Strong attention to detail and organizational skills
- Team player with a positive attitude
- Good computer knowledge
- Learn/adapt quickly in a fast-paced environment
Job Types: Full-time, Permanent
Pay: $17.00-$18.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Experience:
- Supervisory: 1 year (required)
Work Location: In person
