JOIN OUR WINNING TEAM!
Summit Fleet is a successful, growing, full-service fleet management company offering a range of programs and services to commercial fleets across Canada and the USA.
OVERVIEW
The Team Lead, Fleet Operations, is responsible for the day-to-day leadership and performance of the Client Service team. This role ensures service standards are met, workloads are balanced, and client requests are handled accurately and efficiently.
Working closely with Account Managers, clients, vendors, dealerships, and internal teams, the Team Lead provides operational guidance, supports issue resolution, oversees service delivery, and helps team members develop. The successful candidate will promote accountability, continuous improvement, and consistent client experience while ensuring operational objectives are achieved.
RESPONSIBILITIES
- Provide day-to-day leadership, guidance, and support to the Client Service team.
- Monitor workloads and prioritize activities to ensure service levels and deadlines are achieved.
- Conduct regular coaching and performance discussions with team members.
- Support onboarding and training of new employees.
- Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
- Act as the primary escalation point for complex client, vendor, or operational issues.
- Client & Operational Management
- Partner with Account Managers to ensure a high standard of client service and operational execution.
- Oversee vehicle lifecycle activities, including ordering, delivery, transfers, registrations, titling, and disposals.
- Monitor vehicle order pipelines and proactively identify risks, delays, and service concerns.
- Ensure timely and accurate resolution of issues related to logistics, registration, billing, vendor performance, and vehicle delivery.
- Support client escalations and help manage expectations through effective communication and follow-up.
- Oversee multi-jurisdictional registration and titling activities, ensuring compliance and accuracy.
- Review team output to ensure data integrity and adherence to established processes.
- Prepare and analyze operational reports and service metrics to identify trends and improvement opportunities.
- Collaborate with leadership to implement process improvements and enhance operational efficiency.
SKILLS
- Leadership - Provides guidance, coaching, and support to team members while fostering accountability and development.
- Client Focus - Ensures client needs are addressed professionally, and service standards are consistently maintained.
- Ownership - Takes responsibility for team performance and operational outcomes.
- Organization & Prioritization - Effectively manages multiple priorities and competing deadlines.
- Problem Solving - Identifies operational risks and develops practical solutions.
- Communication - Communicates clearly and effectively with clients, Account Managers, vendors, and team members.
- Relationship Management - Builds strong working relationships across internal and external stakeholders.
- Process Improvement - Identifies opportunities to improve workflows, efficiency, and service delivery.
- Sense of Urgency - Drives timely execution and resolution of issues.
EDUCATION & EXPERIENCE
- At least five years of experience in client service, operations, fleet management, logistics, automotive, or a related field.
- Previous supervisory, team leadership experience preferred.
- Experience supporting B2B clients is required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Experience with Salesforce or a similar CRM system is an asset.
- Automotive or fleet management experience is strongly preferred.
- Post-secondary education in business, operations, or a related field is an asset.
COME GROW WITH US!
Summit Fleet is proud to be part of the Kaizen Automotive Group, one of Canada’s 50 Best Managed Companies and a leader in the automotive industry. Our team is nearly 1,250 employees, some of whom are brand new to the company, while others have been with us nearly 30 years!
If you have the horsepower to join a fast-paced environment and hit our high standards – apply today!
INDSF
Benefits:
- Company pension
- Dental care
- Disability insurance
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Experience:
- Leadership: 5 years (required)
Work Location: In person
