Claims Examiner (Work from Home)
Aviva
Ontario
The successful candidate will have very strong claims expertise, with the responsibility to review claims files and have oversight of claims settlements and investigations handles by independent adjusters. 5% Travel will be required.

Location: Ontario (Work from home opportunity)

ACCOUNTABILITIES
Investigate and negotiate property claims in accordance with Aviva’s best practices and handling procedures
Responsible for the issuance of payments to vendors, customer and experts.
Maintain the accuracy and integrity of data
Review and compile facts and technical reports.
Analyze estimates, value of claims, negotiate, and settle claims accordingly.
Ensure quality of customer service as the first-level escalation for the handling and resolution of complaints or issues related to independent adjuster performance
Ensure independent adjuster compliance with Aviva’s agreements, local regulations and licensing regulations
Effectively advise and counsel customers on claim status while providing prompt and exemplary customer service
Ensure all correspondence is completed in a time efficient manner
Responsible for recognizing questionable claims, subrogation and risk opportunities. Working with trained investigators throughout the investigation process while managing customer expectations
Collaborate with counsel and experts in the handling of first party litigation matters
EDUCATION

CIP or FCIP Industry designation;
University Degree or College Diploma or equivalent Property technical work experience
EXPERIENCE

7 + years previous claims experience
5 + years of Commercial Claims with a strong knowledge of Property
Industry specific experience (Real Estate, Construction, Retail, Tech, Health, Public Sector, Transportation, Manufacturing, Financial, etc)
Call Center / First Notice of Loss, Catastrophic Event experience
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.