Client Care Coordinator
Hospice Georgina
Sutton West, ON

CLIENT CARE COORDINATOR
Accepting applications until suitable candidate is identified, or October 3, 2019. Job begins October 14, 2019. Work is 32 hours/week, Monday-Thursday, 8:30am-4:30pm. Please submit resume to Marie Morton. Flexible evenings and weekends based on program need.

REPORTS TO: EXECUTIVE DIRECTOR
The Client Care Coordinator is responsible for the management of palliative hospice programs and volunteer resources for palliative clients. S/he will implement, monitor and coordinate the delivery and administration of education, drop in, and respite programs, and volunteer services to provide supportive services to palliative clients and their family caregivers. The Coordinator will act as a liaison between the client, their volunteers, and other care team members.
Hospice Georgina is a not-for-profit located in Georgina, a rural municipality in the northernmost portion of York Region.

REQUIREMENTS:

Must be legally entitled to work in Canada in accordance with relevant provincial legislation and
regulations.

Must have own transportation.
Hospice Georgina encourages applications from First Nation, Inuit, and Métis individuals as well
as applicants who are members of a visible minority.
DUTIES AND RESPONSIBILITIES:
To coordinate the provision of Hospice palliative programs, education, and volunteer visiting services to persons affected by life limiting illness:
SERVICE DELIVERY:
Provide an accurate description of palliative services currently available
Ensure that clients understand the role and services of Hospice Georgina
Document client satisfaction data to be used in future planning and program evaluation
Facilitate palliative day program, including volunteer coordination
Oversee other palliative groups (cancer support, caregiver support, complementary therapies)
Achieve an increase in service delivery in line with funding expectations
VOLUNTEER MANAGEMENT:
Communicate with the volunteers and other members of the care team as needed
Handle calls from volunteers concerning client care issues
Work with Mentors to support new volunteers
Accompany volunteers on first client visits as needed
Monitor and evaluate services provided by the volunteers
Assist volunteers to reach closure at the discharge of a case
Coordinate debriefing for volunteers with Grief & Bereavement Coordinator
Discuss any concerns and/or complaints about a volunteer with the Executive Director
CASE MANAGEMENT:
Determine the appropriateness of all referrals and redirect appropriate referrals in a
professional manner to other community resources
Provide case management of client needs including advocacy on behalf of a client as requested
by the client
Make first contact with client or their caregiver within 2 business days of referral to arrange
meeting to asses needs
Visit the client to conduct an intake assessment and develop a care plan before assigning a
volunteer, and ensure that a Service Agreement and consent form are completed and signed by
the client or Substitute Decision Maker
Contact client within 6 weeks of matching with volunteer to ensure supportive match and other
needs that have been identified
Process the necessary paper work in the management of each case
Provide ongoing monitoring and needs assessment of clients and conduct client follow-up as
needed
COMMUNITY LIAISON:
Liaise with and participate in relevant networks of care providers
Promote availability of palliative care support services to the community and key referral
sources
Maintain knowledge of relevant community resources for clients and volunteers
COMMUNICATION:
Provide professional level presentations and educational sessions to volunteers, clients, service
providers and the community
Provide reports and data as required and requested by the Ministry, funders and the Executive
Director
Maintain a record of coordination and program activities and submit a summary report to the
Executive Director for monthly review
Prepare an annual report of activities for the AGM
Attend team-planning meetings when requested
Maintain client confidentiality in a professional manner
ADMINISTRATION:
Prepare and ensure accurate client data and conduct audits on completeness and accuracy of
file information
Ensure that all client and volunteer files are kept confidential as per Hospice Georgina policy
Manage palliative group and education programs
When not out in the community, work must be done at Hospice Georgina unless the Executive
Director has sanctioned an alternate location
Provide a clean vulnerable sector criminal reference check
Have reliable transportation and a clean driving record
Provide support for strategic planning, accreditation, quality assurance, fund-raising and other
activities of Hospice Georgina
All other duties as assigned
KNOWLEDGE, EXPERIENCE, SKILLS AND PERSONAL ATTRIBUTES:
Knowledge/ Experience
The Client Care Coordinator should have proficient knowledge or experience in the following areas:
Degree in Human Services (i.e. nursing, social work, gerontology, or relevant field) and/or
Volunteer Management; and experience in relevant fields.
Experience in gerontology, health care, social work principles or community resources
Demonstrated client intake, assessment, advocacy, and case management skills a plus
Previous work experience in palliative care and/or grief and bereavement programs a plus
Ability to work independently, collaboratively and manage multiple responsibilities
Community liaison or networking experience
Experience with a not for profit organization
Proficiency in Windows, Microsoft Office Word, Excel, etc.
Skills
The Client Care Coordinator must demonstrate the following skills:
Excellent interpersonal skills
Demonstrated presentation skills
Ability to schedule and coordinate continuing education speaker workshops
Professional, diplomatic, tactful and service oriented
Analytical and problem solving skills
Exemplary communications skills (written, verbal and listening)
Time management skills; well organized, detail oriented and able to handle multiple tasks
Experience managing people
Demonstrate personal attributes of honesty, respect, cultural sensitivity, and flexibility
Team player
Language skills an asset

Job Type: Full-time

Language:

  • English (Preferred)