Full Time Support Worker - Midnights
Thunder Bay Emergency Shelter
Thunder Bay, ON

Shelter House & Kwae-Kii-Win Thunder Bay

Internal & External Posting

Rotations available:

Shelter House

Tuesday - Saturday, Midnights (11:30pm - 7:30am)


Saturday - Wednesday, Midnights (11:30pm - 7:30am)


Thursday - Monday ,Midnights (11:30pm - 7:30am)

**** When applying please specify rotations that most interest you ****

Client Support Services

  • To be directly involved in the case management of designated residents.
  • Receive and admit residents according to designated procedures.
  • Assess and assist with a resident’s personal needs e.g. hygiene, nutrition, medical, and/or emotional.
  • Support a harm reduction model of resident care.
  • Communicate effectively with residents including active listening and problemsolving around barriers and /or referrals to appropriate community resources to address resident needs.
  • Monitor resident activities and provide effective intervention in crisis situations.
  • Facilitate appropriate program activities for residents.
  • Monitor incoming/outgoing people and direct visitors appropriately.
  • Work cooperatively and effectively with other staff, volunteers, & residents.
  • Maintain an effective communication tool and record of resident activities to ensure effective service delivery by documenting information/observations/impressions which may affect a resident’s case plan.

Volunteer/Dontation Support

  • Provide assistance to volunteers, as required.
  • Accept all donations in an appropriate manner.
  • Maintain accurate records of all donations.

Building Maintenance

  • Assist residents in maintaining a clean living space.
  • Assist with inventory control as delegated by Operations Supervisor.
  • Report any necessary maintenance to the Operations Supervisor.
  • Perform other duties as assigned by the Operations Supervisor.

Health and Safety Responsibilities

  • Report all health and safety concerns to an Operations Supervisor or a representative of the Joint Occupational Health & Safety Committee.
  • Take every reasonable precaution to ensure the safety and well-being of residents.
  • To work in a healthy and safe manner


  • A diploma, degree or certificate in a related field such as Addictions Counselling, Personal Support Worker, Social Work, Police Foundations, Aboriginal Canadian Relations, and Aboriginal Community Advocacy or equivalent combination of education and/or experience is preferred.
  • Education and/or Experience in directly assisting persons with psycho/social/physical, educational, emotional and/or environmental conditions.
  • Strong communication skills specifically in conflict resolution and nonviolent crisis intervention.
  • Previous experience working in a shelter environment is preferred.
  • Previous experience with life skills such as cooking, cleaning, and managing finances is desirable.
  • Knowledge of harm reduction, community service agencies and the homeless population are assets.
  • Demonstrated ability to use sound judgement, perform job duties with minimal supervision and problem solve.
  • Demonstrated ability to assist in program development.
  • Demonstrated ability to establish and maintain effective working relationships with residents, staff, community agencies and the public.

Job Type: Full-time

Salary: $16.78 /hour


  • Thunder Bay, ON (Required)