Responsibilities and Duty:
- Interact with customers by email, telephone or in-person to provide information about products or services, take or enter orders, order management, or obtain details of inquiries.
- Check to ensure that appropriate changes were made to resolve customers' inquiries.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions that were taken.
- Responsible for performing activities: returns, refunds and order adjustments.
- Update POS and Customer Tracking Systems
- Greet and receive walk-in customers and work with them to determine their needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Receive, open, unpack and issue sales floor merchandise and online orders
- Re- stocking of new or transferred merchandise.
- Clean display cases, shelves, and aisles.
- Set up displays of merchandise to attract customers and promote sales.
Technical Skills and Qualifications:
- Customer relationship management CRM software keep up to date
- Familiarity with Zen Desk Customer Service Ticketing System
- Answering Customer Inquiries via telephone and email.
- Familiarity with Point of Sales (POS) Systems
- PC Skills
- Ability to multitask from order fulfillment, retail and online customer service
- Inventory management software: Ordering software
- Call Centre Experience/Support (Phone, Email)
- Operating system software: Microsoft Windows
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week
Schedule:
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
