Date Posted: 07/22/2021
Req ID: 10561
Faculty/Division: Vice-Provost, Students
Department: Health and Wellness
Campus: St. George (Downtown Toronto)
Student Life connects life to learning. We believe every student should have the opportunity to actively participate in university life, and to find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, making sure every student can build experiences that set them up for a lifetime of success.
Health & Wellness offers University of Toronto students a wide range of medical and mental health services to help support them in achieving their personal and academic best.
Under the direction of the Assistant Director, Administrative & Clinic Operations, the Medical Administrator provides a variety of medical reception and administration services for a very busy medical and mental health clinic for university students. Optimizes patients’ satisfaction, clinician time, and treatment room utilization by booking appointments in person or by telephone. Registers patients by collecting all demographic and billing information needed by Health and Wellness (H&W). Answers patient enquiries about available services and about health insurance. Ensures smooth patient flow is maintained through booking appointments and filling cancellations.
Your responsibilities will include:
Probing for information to establish needs
Providing detailed information on clinic procedures and protocols
Updating and maintaining patient charts
Handling fees or fines and issuing receipts on a limited basis
Two-year College Diploma in medical administration or an equivalent combination of education and experience.
Minimum two years related experience working in a medical clinic , preferably in a multi-doctor and multi-disciplinary office.
Knowledge of medical terminology required.
Experience with medical booking/billing software required, Accuro Electronic Medical System preferred.
Ability to navigate through Microsoft Office programs (Word,Excel, Outlook) and keyboard skills with an accuracy of at least 40 w.p.m.
Ability to manage a multi-line telephone systems; telephone etiquette.
Strong interpersonal, communication, and organizational skills.
Initiative, tact, and commitment to quality service as interactions occur with a diverse student population who may be vulnerable.
Strong customer service orientation.
Strict respect for confidentiality is essential. Familiarity with the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA).
Ability to problem solve under stressful circumstances and in a limited time frame.
Ability to work calmly and accurately under frequently demanding periods of pressure in a front-line setting.
Strong ability to multi-task, prioritize and work independently in a busy clinic setting and deal with emergencies/crisis in a calm and professional manner.
Experience in a mental health clinic.
To be successful in this role you will be:
Closing Date: 08/05/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term This is a 14-month Term role from August 9, 2021 to September 16, 2022.
Schedule: Part-Time This is a Part-Time 80% FTE role. Flexibility to work shifts (including evenings), some overtime on weekdays and weekend may be required.
Pro-Rated Pay Scale Group & Hiring Zone:
USW Pay Band 6 - $39,309.60 with an annual step progression to a maximum of $50,268.80. Payscale and job class assignment is subject to determination pursuant to the Job Evaluation/PayEquity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Anita Chooraman