Medical Practice Administrator
Boutique Primary Care Clinic | North York
Help Us Create an Exceptional Patient Experience
Every interaction matters.
From the moment a patient walks through our doors or calls our office, we want them to feel welcomed, respected, and genuinely cared for. We believe outstanding healthcare begins with an outstanding patient experience, and we are looking for an experienced Medical Practice Administrator who shares that philosophy.
Our boutique primary care clinic has been thoughtfully designed to provide a calm, professional, and highly personalized healthcare experience. We are seeking someone who takes pride in creating an organized, welcoming environment where patients feel comfortable and every detail reflects excellence.
This is more than an administrative position. It is an opportunity to become a trusted and valued member of a small healthcare team committed to providing exceptional care.
About the Role
As our Medical Practice Administrator, you will oversee the day-to-day administrative operations of the clinic and serve as the first point of contact for our patients.
This position requires excellent judgment, professionalism, warmth, and initiative. We are looking for someone who enjoys solving problems, anticipating needs, and helping ensure that each day runs smoothly for both patients and providers.
If you are someone who notices the small details, communicates with confidence and kindness, and enjoys making people's lives easier, we would love to meet you.
This is a full-time, in-office position located in North York.
Competitive hourly compensation commensurate with experience and qualifications.
We offer a professional, organized work environment with predictable daytime hours.
What You'll Be Doing
· Greet patients with warmth, professionalism, and confidence.
· Manage provider schedules and coordinate appointments using an electronic medical record system.
· Coordinate comprehensive health assessments and related testing appointments.
· Register new patients and maintain accurate medical records.
· Manage referrals and track specialist consultations.
· Process incoming laboratory reports and specialist correspondence.
· Communicate with patients by telephone, secure messaging, and email.
· Coordinate workflow between providers and clinical staff.
· Help maintain a welcoming, organized, and well-prepared clinic environment.
· Monitor medical and office supplies.
· Identify opportunities to improve workflow and enhance the patient experience.
About You
· Minimum of five years of progressive experience working in a Canadian medical clinic.
· Direct responsibility for patient scheduling and front-office workflow.
· Excellent written and spoken English communication skills.
· Strong organizational and problem-solving abilities.
· Professionalism, sound judgment, discretion, and attention to detail.
· Experience with electronic medical record systems (Oscar Pro is an asset).
· Demonstrated reliability and stable employment history.
· Seeking a long-term opportunity within a professional medical practice.
The Qualities We Value Most
· Enjoys helping people.
· Takes initiative rather than waiting to be asked.
· Anticipates problems before they become issues.
· Remains calm under pressure.
· Communicates with empathy and professionalism.
· Takes pride in creating an exceptional patient experience.
· Enjoys being an important part of a collaborative healthcare team.
Why Join Us?
· A beautiful, thoughtfully designed clinical environment.
· A respectful, collaborative workplace.
· Predictable daytime hours.
· The opportunity to contribute ideas and improve workflows.
· The chance to build a long-term career with a growing boutique medical practice where your work is genuinely valued.
Application
Please submit your résumé together with a brief response to the following question:
“Our goal is for every patient to leave our clinic feeling genuinely cared for. Please describe a situation in which you helped make a patient's experience better than they expected. What did you do, why did you choose that approach, and why did it matter?”
Please answer based on your own experience and in your own words. We are interested in learning how you think, communicate, and care for patients. Authenticity is more important to us than a perfect answer.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Work Location: In person
