General Manager
C Market Coffee
Coquitlam, BC
Job Type: Full-time | Permanent
Salary: $40,000–$60,000 per year
About C Market Coffee
C Market Coffee is a growing Canadian café brand inspired by Korean café culture. With multiple locations across Metro Vancouver, we are committed to delivering exceptional coffee, handcrafted beverages, premium desserts, and outstanding customer experiences.
As we continue to expand, we’re looking for passionate leaders who are committed to operational excellence, team development, and creating memorable guest experiences.
Position Summary
The General Manager is responsible for the overall success of the café, including daily operations, financial performance, team leadership, customer satisfaction, and maintaining company standards.
This is a hands-on leadership role that requires a balance of strategic thinking and day-to-day operational involvement. The successful candidate will lead by example while fostering a positive and high-performing workplace culture.
Key ResponsibilitiesOperations Management
- Oversee all daily café operations to ensure smooth and efficient service.
- Maintain high standards of food quality, beverage quality, cleanliness, and customer experience.
- Ensure compliance with company policies, food safety regulations, and workplace health and safety requirements.
- Identify opportunities to improve operational efficiency and guest satisfaction.
Team Leadership
- Recruit, train, coach, and develop café employees.
- Lead, motivate, and support the team to achieve operational goals.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive, respectful, and accountable workplace culture.
Scheduling & Workforce Management
- Prepare and manage employee schedules.
- Monitor labour costs while maintaining appropriate staffing levels.
- Approve overtime, vacation requests, and employee leave in accordance with company policies.
- Address employee concerns professionally and effectively.
Financial & Administrative Responsibilities
- Monitor sales performance and operating costs.
- Manage budgets and inventory levels.
- Process inventory orders and maintain stock accuracy.
- Complete administrative reports and operational documentation.
- Participate in achieving store performance goals and KPIs.
Customer Experience
- Ensure every guest receives friendly, professional service.
- Handle customer concerns and complaints promptly and effectively.
- Build strong customer relationships and promote a welcoming café environment.
Floor Leadership
- Support barista and service operations during peak business periods.
- Lead by example through active participation in daily operations.
- Ensure efficient communication between front-of-house and kitchen teams.
QualificationsRequired
- Minimum 2 years of management experience in hospitality, restaurant, café, or retail operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong organizational and time management skills.
- Ability to work effectively in a fast-paced environment.
- Experience with scheduling, inventory management, and operational planning.
- Legally authorized to work in Canada.
Preferred
- Previous café or coffee industry experience.
- Food Safe Level 1 Certification.
- Barista experience.
- Experience working with POS and inventory management systems.
Compensation & Benefits
Salary is based on experience, qualifications, and overall fit.
Eligible employees may have access to a range of compensation and benefit programs, including:
- Competitive annual salary
- Participation in the Manager Tip Sharing Program
- Performance-based KPI bonus opportunities
- Annual salary reviews based on performance
- Extended health benefits
- Vacation pay in accordance with BC Employment Standards
- Additional paid time off based on tenure and performance
- Employee discounts
- Paid training and professional development opportunities
- Career advancement opportunities within a growing organization
Compensation, bonuses, and benefits are subject to company policies, eligibility requirements, and may be amended from time to time.
Schedule
- Full-time
- 8-hour shifts
- Day, evening, weekend, and holiday availability required
- Overtime may be required based on operational needs
- In-person
Why Join C Market Coffee?
At C Market Coffee, we believe that great cafés are built by great people. We invest in our leaders by providing opportunities for professional growth, leadership development, and career advancement within an expanding company.
If you are passionate about hospitality, enjoy leading teams, and take pride in delivering exceptional customer experiences, we’d love to hear from you.
Join us and help shape the future of one of Metro Vancouver’s growing café brands.
Pay: $40,000.00-$60,000.00 per year
Benefits:
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
Ability to commute/relocate:
- Port Coquitlam, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many employees have you directly managed?
- Are you legally authorized to work in Canada?
Experience:
- Management: 2 years (required)
Work Location: In person
