CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Manager. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support of the overall philosophy of the company and fellow employees.
Qualifications:
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3 - 5 years of experience in Customer Service in the automotive industry.
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Work independently without close supervision.
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Flexible/adaptable to constant change.
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Excellent keyboarding skills/Finger dexterity.
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Driving must have a valid license.
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The CSR must be well-groomed and dress appropriately, have a good work attitude.
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Strong tact and diplomacy; ability to interact with all levels of employees.
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Highly organized; ability to handle multiple concurrent assignments.
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Ability to prioritize, organize and plan work under own initiative.
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Strong communication skills (reading, writing, speaking, listening).
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Ability to train/teach others.
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Developed reasoning/problem-solving skills; analytical and decision-making skills.
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Professional leadership ability.
Functional/Technical Knowledge:
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Management Software (Mitchell and/or Summit) - intermediate.
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Microsoft Office Software (Word, Excel, Outlook) - intermediate.
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Estimating Software (Audatex and/or Mitchell).
Specialized Training:
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ICAR is a plus.
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WHMIS.
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First Aid.
Job Duties:
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Answer incoming customer inquiries.
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Record and modify customer information within the database.
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Engage with clients in a friendly and professional manner while actively listening to their concerns.
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Other duties as requested.
Work Remotely: No.
About MK Auto Group:
MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.
