Résumé du poste
Inspire the World, Create the Future
Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung.
Samsung is making big steps into enterprise mobility with a wide range of device and SW solutions. With the launch of Samsung KNOX™ and Samsung Pay, we are now looking for experienced and talented individuals for our Vancouver lab to design, develop, operate and support these new solutions in the global market.
Our Samsung Customer Operations team is looking for a sales support engineer responsible for pre/post sales of Samsung Knox with a focus on enabling internal and external sales teams to position Knox as a replacement option for incumbent solutions. The primary responsibility is to ensure a best-in-class deployment experience for customers migrating to Samsung optimized enterprise solutions. This role will also function as an overall technical subject matter expert on Samsung mobile devices, MDM partners and provide deep dive technical expertise to support sales teams. This position also has the responsibility of providing deep dive technical training for internal and external customers as well as competitive analysis of the market.
Rôle et Responsabilités
Responsible for pre-sales technical support in full sales cycle including discovery, opportunity evaluation, pilot support, and opportunity closure in both Enterprise and SMB accounts for Samsung KNOX
Coordinate solutions design with Sales team, Product team, and Solution providers to ensure accuracy and feasibility
Conduct Proof of Concept evaluations to implement Samsung KNOX solution to demonstrate the ability to meet client objectives including, full management of the PoC process and reporting.
Stay up to date on all the technical aspects of Samsung Enterprise solutions, with focus on Samsung Knox
Build a tight relationship with Samsung’s Key Knox MDM partners with a focus on migration from competing platforms.
Close collaboration with various internal Samsung B2B sales teams, (Pre-Sales, Direct, Carrier, and Channel) will be necessary to ensure alignment with stated sales goals and strategies
Establish relationships with the various internal and external resources needed to deliver best in class experiences when deploying Samsung optimized solutions
Deliver technical presentations, training, demos and product overviews and deep-dives on product features. Participate in events (i.e. Tradeshow/Channel recruitment and training).
Manage a large volume of pre/post sales technical issues with a focus on challenges arising from customers migrating onto Samsung Optimized solutions.
Document technical issue resolutions, known issues, root cause analysis, troubleshooting details in a comprehensive Knowledge Base.
Develop and maintain expert-level knowledge of Samsung’s B2B product and service offerings
Frequent travel to partner/customer facilities, remote facilities, industry events, and trade shows more than 30 to 50% of time.
Skills and Qualifications
Demonstrated ability to interact within all levels of a solution partner or customer organization.
Demonstrated ability to collaborate and deliver value to the sales organization including sales engineers.
Work independently in determining one’s personal work schedule to be productive.
Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames.
Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others
The ability to write, read, interpret, explain, and act on thorough understanding of technical documents, engineering materials, and contracts (or related documents) based on corporate legal and customer applications, engineering standards, and business philosophy.
Ability to make professional business presentations in writing, through emails and reports, or orally, including complex business and technical matters to an audience of high technical, management, and operational experience.
Excellent communication skills, exceptional presentation skills and the ability to handle large audiences are a must.
Bachelor’s degree in Business or Engineering from accredited college or university.
3+ years of experience in mobile solution sales and support with a technical/engineering background
3+ years of experience working in the enterprise sales space with exposure to multiple industry verticals
Minimum 3 years previous technical sales support experience or equivalent, preferably for both SAAS and enterprise, on premise technology solutions preferred
Experience working with external vendors in multiple industry verticals
Experience with deployment of complex technical solutions in a large enterprise environment
Detailed technical knowledge of the wireless industry to include mobile hardware (Smartphones and Tablets), applications (OS and End-user Apps) and services.
Deep understanding of the integration of mobile solutions into corporate network environments and email platforms, mainly Microsoft Exchange and Lotus Notes
Efficient in troubleshooting application, device, and network communications
Must be able to write, read, analyze, interpret, present, and explain mobile technical products and development materials.
Knowledge of BES, MobileIron, Airwatch, SAP, Citrix, SOTI, MaaS360e and other MDM solutions a must.
Understanding of web applications and their architecture and design
Must have experience with Microsoft Standard Office Suite and extensive use of presentation software within a Windows/NT LAN/WAN network environment
Excellent proficiency in oral and written English
Ability to understand new and complex technologies quickly
Demonstrated ability to multi-task in a rapidly changing environment
Organized, with a strong attention to detail, and a commitment to quality