Hospitality Careers at Brookstreet Hotel – Deliver Exceptional Guest Experiences with Us
Reporting to the Front Office Manager
Must be available for 3 shifts a week including weekends & holidays based on business volumes.
Sample shift times are: 7:00am - 3:30pm
10:00am - 6:30pm
3:00pm - 11:30pm
Qualifications:
- Strong telephone skills with previous experience in a similar role an asset.
- Strong typing and clerical skills
- Organized and detail oriented.
- Strong interpersonal skills and English communication skills.
- Bilingual an asset.
- Proven ability to handle many conflicting priorities at any given time.
- Able to work well under pressure.
- A passion for Guest service
- Knowledge of the Kanata and Ottawa area is an asset.
Responsibilities:
- Handle all Guest requests promptly and efficiently.
- Provide information on hotel services.
- Dispatch Guest requests to the following departments: Housekeeping, Guest Services, Maintenance, Room Service and Outlets.
- Maintain an excellent relationship with all departments dealt with on a daily basis.
- Answer all incoming phone calls in a timely manner. Dispatching requests as required.
- Maintain accurate records of all guest and partners requests.
- Perform wake-up call services.
- Handle and distribute guest mail.
- Perform emergency call procedures.
- Upholds the highest standard of internal and external customer service at all times.
Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact Human Resources at 613-271-3592. To review our AODA IASR Employment Policy please contact the Human Resources.
