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Date Posted: 02-25-2021
Full Time
Work Hours Or Shift: Contract
Salary: Starting at $24 / hour
Weed Man, North America's largest lawn care company, offers great opportunities for advancement and development. Its 50-year proven track record and unique atmosphere will reward you both professionally and financially.
Position Summary: The Production Supervisor will lead their Technician team (4-10 members) to create superior turf for residential and commercial customers. In the first season with Weed Man, a supervisor trainee will focus on gaining the required skills and competencies unique to Lawn Care to fulfill their duties as a supervisor. Training is the top priority.
Job Details
March 29th - December 15 th , 2021 Season Contract
40-60 Hour work weeks (Overtime is 1.5x hourly rate for hours worked past the 88 th in a bi-weekly pay period)
2022 (and beyond) seasonal opportunities available for a successful first season
A Production Supervisor contract typically begins in late January and ends in mid December
Duties and Responsibilities:
Manage the Technician Team
Maintain a full complement of Lawn Care Technicians through recruiting, training, and retaining staff
Perform weekly team meetings with technicians to discuss current lawn conditions, service recommendations, changes to products, role playing, etc.
Perform bi-weekly 1-on-1 performance review meetings with technicians
Create daily routes for the technician team using Weed Man’s proprietary software
Computer literacy required; software specific training is provided
Responsible for employee scheduling, approving time-off, and following disciplinary protocols
Provide Excellent Customer Service
Follow Weed Man’s Raving Fans philosophy
Recommended read: Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles
Maintain technician team’s focus on excellent customer service and quality
Resolve difficult customer concerns with optimal outcomes for both the customer and Weed Man
Conduct service calls, lawn analyses and quotes to potential customers
Sales experience is not required but highly beneficial
Analyze and provide agronomic recommendations to improve the quality of customers’ lawns
Perform and Train Weed Man’s Services
Perform and train all Weed Man services (fertilization, weed control, insect control, seeding, aerating, etc.)
Complete invoice and customer interaction information into our electronic record keeping system (using an android tablet)
Calibrate, operate, and maintain (perform basic repairs) equipment such as spreaders, aerators, spray units, etc.
Driving is part of the job
Will be driving a company truck (almost) daily to customers’ locations across Huron-Perth, Grey-Bruce, and Orangeville territories
Occasional, planned, overnight visits to the Niagara Region’s Weed Man Depot
Travel and hotel expenses covered; food expenses aided
Must have a valid G-class driver license and a clean driving abstract
Comfortable driving pickup trucks without the ability to see out the rear-view window
Responsible for personal transportation to and from the workplace each day
Other Duties and Responsibilities
Meet regularly with the management team for goal setting/tracking, training, and mentorship
Maintain all processes and standards of the production depot (E.g., cleanliness, processes for loading materials, tracking inventory, etc.)
Responsible for overseeing efficient daily mixing and loading of products and equipment by technicians
Responsible for maintaining the truck fleet
Routine circle checks for safety, up-to-date licenses, and certificates
Routine maintenance (pickup and drop-off of trucks to mechanic shops, etc.)
Abide by and enforce the company uniform
Must be comfortable wearing hard-toed shoes, rubber boots, pants and lightweight-long sleeve shirts throughout the summer
Maintain the cleanliness of the assigned truck and equipment
Maintain a professional personal appearance and demeanor
Perform other related duties and responsibilities as required to meet the goals of the department
Qualifications:
Team leadership and a laser focus on Team’s Goals
Minimum of 3 years of management experience
Valid driver’s licence with a clean driver’s abstract and minimum 5 years driving experience
Previous experience in lawn care an asset but not required
Able to lift and carry 25kg bags for 10 meters throughout the work week
Love of outdoor work in all weather conditions
Reliable transportation to and from the production depot each day
Strong interpersonal, verbal, and written communication skills
Computer literacy (experience with the Microsoft office suite is a plus)
Excellent time management, organizational and multitasking skills
Reference ID: LIST-PSA21
Expected Start Date: 2021-03-29
Uniform Bursary of $225 for boots and pants. Uniform shirts and hat are provided.
COVID-19 considerations:
To keep our technicians and customers as safe as possible, we have introduced Covid safety measures such as staggered start times, virtual training modules and we provide branded masks, hand sanitizer, and a method of washing hands on the service trucks.