IT Network Analyst
Debian Information Technology Inc.
Sydney, NS

Job Summary

Debian IT – Sydney, NS: We’re looking for a new team member with the right mix of customer service and technical skills to join our growing team in Sydney.

I.T. Network Analyst - Position Summary:

  • In the role of the Network Analyst Technician you will provide remote support and troubleshooting of computer, network, and server related issues for clients.
  • You will provide customer support for the installation, maintenance, and utilization of computers and network software, hardware, and administration.
  • Interact with a wide variety of clients, respond to customer trouble tickets, dispatch onsite support as required, and document the details involved.
  • Assess the extent and complexity of computer and network problems. Provide answers to computer and network questions.
  • Ensure timely and appropriate escalation actions for unresolved problems.
  • Install, repair, upgrade, and test computer and network hardware and software.
  • Research and recommend hardware and software products appropriate to customer business requirements.
  • Develop solutions and plans to specific customer problems.
  • Follow up with clients to ensure that their needs were met.
  • Detailed documenting of work performed.

Main Responsibilities & Job Expectations:

  • Advanced knowledge of software applications, computers, network architecture, and data communications.
  • Proficient in MS Office applications and Office 365, desktop operating systems (Windows and/or Mac), Terminal Services, VPN technologies, MS Exchange Server, LAN/WAN network topologies, Anti-virus solutions, firewall technologies, and familiarity with MS Windows Server operating systems.
  • Outstandingcommunication and interpersonal skills and excellent organization and time management skills.
  • Ability to work in a group or independently.
  • Must be able to analyze and interpret both problems and people, investigate such matters, and address the root cause.

We are looking for A-Players to join our high performing team of exceptional technology professionals.

To apply, please send your resume and cover letter to the address provided.

Job Type: Full-time

Salary: $35,000.00 to $50,000.00 /year

Experience:

  • IT Support: 1 year (Preferred)

Location:

  • Sydney, NS (Preferred)

Language:

  • English (Preferred)