Overview
We are seeking a dedicated and professional Call Centre Operator to join our dynamic team. This role involves engaging with customers via phone to provide exceptional service, support sales initiatives, and ensure customer satisfaction. The ideal candidate will possess strong communication skills and demonstrate excellent phone etiquette. This position offers an opportunity to develop valuable customer service and analysis skills within a fast-paced environment.
Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy
- Assist customers by providing information, resolving issues, and answering inquiries effectively
- Perform accurate data entry to record customer interactions and transactions
- Engage in upselling and sales activities to promote products or services
- Identify opportunities for upselling based on customer needs and preferences
- Maintain detailed records of conversations and transactions for quality assurance
- Collaborate with team members to improve service delivery and achieve team goals
- Follow communication scripts and guidelines to ensure consistent customer experience
Qualifications
- Proven experience in customer service, call center operations, or related fields is preferred
- Excellent phone etiquette and active listening skills
- Ability to perform data entry accurately under pressure
- Analysis skills to interpret customer needs and suggest appropriate solutions or products
- Sales experience or aptitude for upselling is a plus
- Ability to work well in a team environment with a positive attitude
- Strong organizational skills with attention to detail
This role is ideal for motivated individuals who thrive in engaging with customers, possess excellent communication abilities, and are eager to contribute to a professional team dedicated to delivering outstanding service.
Pay: $24.20-$30.92 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care
Work Location: In person
