Dental Clerk
City of Toronto
Toronto, ON
Major Responsibilities:
Performs reception duties (i.e. answering telephone, greeting clients)
Assists parents of clients in completing medical history information, survey questionnaires, and applying for provincially funded dental programs etc.
Ensures parents/patients sign eligibility forms for patients in “Healthy Smiles Ontario Dental Program” (HSO) and other dental programs
Completes dental forms, maintains dental files, files charts/records alphabetically and conducts annual file clearance
Maintains waiting room. Schedules appointments for the dentists, dental assistants and hygienists. Arranges dental appointments, refers patients to specialists, follows up with patients from school screening programs
Prepares staff related documentation (i.e. attendance, vacations, etc.). Maintains up to date payroll and personnel information on dental staff
Generates regular reports and monthly staff records on the computer. Enters, updates and retrieves computerized dental and clinical information using the Oral Health Information Support System (OHISS). Prints documents as necessary
Maintains inventory by ordering, receiving, checking and stocking dental supplies
Receives dental supply requisitions from staff and arranges ordering and delivery of supplies
Arranges for repairs and transfers, and tracks and monitors safety of dental equipment
Prepares and completes records for payment of equipment repairs and supplies purchased
Collects and mails the x-ray dosimeters for recording staff exposure to radiation
Provides Toronto Public Health dental and other program information services to clients, and residents (i.e. promoting clinics as necessary, providing health brochures and pamphlets)
Prepares dental claims for billing insurance companies
Processes and inputs dental claims and pre-authorization of dental services forms verifying the completeness and accuracy of procedure codes and payment of fees. Follows up on claims that have not been paid.
Receives and processes payments of claims as defined by policy. Provides information to inquiries from parents, clients, staff and other agencies regarding the department’s dental program (i.e. eligibility guidelines)
Packs soiled laundry and arranges for pick up, completes laundry slip, signs incoming invoice and forwards to appropriate personnel for payment

Key Qualifications:
Your application must describe your key qualifications as they relate to:

Experience working in a dental practice.
Experience in scheduling dental appointments; reception duties, responding to telephone inquiries regarding dental needs.
Experience in the set up and maintenance of filing systems.
Experience in ordering dental supplies and office supplies.
Experience in completing dental insurance claim forms and compiling statistical data.
Experience with customer service.

You must also have:
Excellent keyboarding and data entry skills with an emphasis on volume and accuracy.
Ability to work in multidisciplinary teams and maintain cooperative relationships.
Good interpersonal, written and oral communication skills.
Ability to carry out routine duties with minimal direction.
Willingness to travel to other clinics and/or schools.
Ability to work flexible hours including evenings and weekends.
Knowledge of and familiarity with dental procedures and dental terminology.
Fluency in a second language is an asset.
Fluency in one or more of the following languages is desirable: Aboriginal, Hindi, Korean, Punjabi, Spanish, Tamil, Urdu, Arabic,, Spanish, Bengali, Farsi, Pashtu, Dari, Hungarian or Russian would be an asset.

Equity, Diversity and Inclusion:
The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at, quoting job ID #2327965 and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.