Service Coordinator
Muskoka Mechanical Services Inc.
Bracebridge, ON

Essential Duties and Responsibilities of a Service Coordinator

  • Manages employee schedule.
  • Acts as liaison between clients and company.
  • Answers client and customer questions.
  • Addresses and resolves any issues and complaints.
  • Reports problems and unresolved issues to manager or director.
  • Writes up reports of client and customer activity or complaints.
  • Devises ways to improve customer service and client relationships.

Required Knowledge, Skills and Abilities

  • Demonstrates excellent interpersonal skills.
  • Exhibits strong organizational skills.
  • Exhibits ability to think creatively and analytically.
  • Demonstrates strong leadership skills.
  • Is capable of remaining patient and calm when dealing with frustrated customers or clients.
  • Works well with a team.
  • Demonstrates ability to use Microsoft Office Suite.
  • Maintains professional but friendly and outgoing demeanor.
  • Demonstrates strong problem solving skills.
  • Possesses strong persuasive skills.
  • Is able to multi-task effectively.

Use of Quickbooks accounting software would be ideal.

Job Type: Full-time

Language:

  • English (Required)