Operations Coordinator
The Great-West Life Assurance Company
Thunder Bay, ON
Our Story

We are proud to announce that Canada Life will become our company brand under which our three companies service – Great West Life, London Life, and Canada Life.

Together, Great-West Life, London Life and Canada Life have been in the business of keeping promises for over a century. The new Canada Life brand combines the strengths of all three – so we can better deliver on our purpose: To improve the financial, physical and mental well-being of Canadians.

Role Description

This administrative role within Freedom 55 Financial ensures all regular daily office functions are accomplished, while supporting our valued clients and Financial Centre Advisors. This role will also be accountable for the daily compliance support functions (ie. Quadrus branch file). He/She will work in close partnership with the Director located in the Thunder Bay office, as well as the positions direct leader, the Regional Sales Support Manager, located in Winnipeg.

Support greater team/office with day to day sales support and operations functions
Provides administrative support to local team, including general office and premise responsibilities
Support office compliance measures; daily support with branch files and reports
Key point of contact for business with customers at reception, on the phone and through general email
Provides mail, fax & courier support to office, along with general office oversight (MFD, supplies, troubleshooting, etc.)
Support the on-boarding & termination process for staff and advisors (keys, badges, Security Access Requests (SARs), setup, troubleshooting, desks)
General business support (forms, inquiries, find an advisor)
Manages day-to-day office expenses (ie. Bell, Shred-it, Novexco)
Provides general event support within office as required
Business processing, processing client payments and movement of money
Performs basic reporting for management and team as required

Qualifications and Competencies:
Post secondary education preferred (business or administration)
Operations or Sales Support related experience within Financial Services considered an asset
Strong business acumen and understanding of the sales process
Knowledge of general accounting practices
Skilled at building strong, collaborative relationships with multiple business partners across the region and country
Strong written, verbal and virtual communication skills
Tech-savvy individual willing to learn new skills and programs
Strong passion for working in a high performance, faced-paced sales environment
Ability to work well within a diverse team environment as well as a strong ability to work well independently
Ability to succeed and work well under pressure and within strict deadlines
Ability to work well with different personality styles
Self-starter who has the ability to be nimble and change direction when needed

Discover your opportunity….Apply today!

Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness in our head office facilities. If you’d like to join our team submit your information online and introduce yourself.

Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.