Position Summary
The Junior Parts/Service Advisor plays an integral role in delivering exceptional customer service by accurately identifying customer vehicle needs, providing expert advice on parts and service, preparing repair orders, and ensuring an efficient workflow between the customer and the service technician.
This role is vital in maintaining high levels of customer satisfaction while contributing to the overall efficiency and profitability of the Parts & Service Department. The successful candidate will support both departments by assisting customers, coordinating repairs, managing parts inventory, and ensuring clear communication throughout the service process.
Key Responsibilities Customer Service
· Greet customers promptly, professionally, and courteously.
· Actively listen to customers’ concerns regarding their vehicle’s issues and service needs.
· Build positive relationships by providing exceptional customer service throughout the repair process.
· Communicate regularly with customers regarding repair progress, delays, and any additional repairs or services that may be required.
· Obtain proper customer authorization for all repairs and additional work performed.
· Advise customers on recommended maintenance services, repairs, and product offerings to help maintain vehicle performance and safety.
Service Advisor Responsibilities
· Accurately identify customer vehicle concerns and service requirements.
· Translate customer descriptions into clear, accurate, and concise repair orders for service technicians.
· Prepare repair orders with detailed customer information and repair instructions.
· Provide accurate estimates for parts and labour, clearly explaining the scope of work, timelines, and associated charges.
· Coordinate repair scheduling to maximize shop efficiency.
· Work closely with technicians to ensure repair information is complete and accurate.
· Ensure repair orders are completed accurately and efficiently from opening through final invoicing.
Parts Responsibilities
· Identify and source the correct replacement parts using electronic parts catalogues, technical manuals, manufacturer resources, and dealership systems.
· Process customer parts orders accurately and efficiently.
· Coordinate with the Service Department to ensure required parts are available for scheduled repairs.
· Receive, inspect, and verify incoming parts shipments for accuracy and condition.
Administrative Responsibilities
· Maintain accurate customer, vehicle, repair, and parts records.
· Process invoices, repair orders, and related documentation.
· Utilize dealership management systems and manufacturer software efficiently.
· Ensure compliance with dealership policies, manufacturer standards, and health and safety requirements.
Qualifications
· High school diploma or equivalent.
· Previous customer service experience required; automotive dealership experience is considered an asset.
· Strong understanding of automotive service procedures and customer service principles.
· A solid understanding of vehicle systems, components, and common automotive repairs is essential.
· Valid driver’s licence with a clean driving record.
· Proficiency with Microsoft Office and basic computer applications.
Skills & Competencies
· Excellent customer service and interpersonal skills.
· Strong verbal and written communication abilities.
· Excellent organizational and time management skills.
· High level of accuracy and attention to detail.
· Ability to prioritize and multitask in a fast-paced environment.
· Strong problem-solving and critical-thinking skills.
· Positive attitude with a willingness to learn and grow.
· Ability to work independently and collaboratively within a team.
· Professional appearance and demeanor.
· Mechanical aptitude and automotive knowledge are strong assets.
Physical Requirements
· Ability to stand and walk for extended periods.
· Ability to lift up to 25 lbs (11 kg).
· Frequent bending, reaching, and handling of automotive parts and supplies.
Performance Expectations
Success in this role will be measured by:
· Delivering exceptional customer satisfaction.
· Accurate preparation of repair orders and estimates.
· Timely processing of customer parts orders.
· Effective communication between customers, technicians, and the Parts Department.
· Maintaining accurate inventory and documentation.
· Supporting departmental efficiency and profitability.
· Demonstrating professionalism, teamwork, and continuous improvement.
***Compensation commensurate with experience***
Benefits:
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Vision care
Work Location: In person
