Job Summary
At O'Neill Auto Group, we pride ourselves on customer service. Our commitment is to provide the best possible vehicles and related services. We conduct our business with a personal and ethical approach, in an atmosphere of respect for all our customers and employees. We are seeking a motivated, career-oriented individual for the position of Service Advisor at our flagship Nissan Dealership in Mount Pearl.
As the Service Advisor, you report to the Front-End Service Manager and will assist in all areas including but not limited to:
- Greet customers promptly and professionally, assessing their automotive needs.
- Provide detailed explanations of services and repairs required, utilizing your mechanical knowledge to enhance customer understanding.
- Prepare accurate estimates for services and repairs while effectively upselling additional products or services that may benefit the customer.
- Maintain clear communication with customers throughout the service process, providing updates on vehicle status and addressing any concerns.
- Collaborate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Handle cash transactions accurately, ensuring proper documentation and record-keeping for all financial exchanges.
- Foster strong relationships with customers to encourage repeat business and enhance overall satisfaction.
- Stay informed about dealership promotions, new products, and industry trends to provide informed recommendations to customers.
Additional Wage Information
Qualifications
- Previous experience in a dealership setting is preferred
- Strong mechanical knowledge to effectively communicate technical information to customers
- Exceptional customer service skills with a proven ability to build rapport and trust with clients
- Sales experience is beneficial, particularly in upselling automotive services or products
- Proficient cash handling skills and attention to detail in financial transactions
- Ability to work in a fast-paced environment while managing multiple tasks efficiently
- Strong communication skills, both verbal and written, are essential for effective customer interactions.
- Must be able to provide a clean code of conduct and drivers abstract
Why O'Neill Auto Group
This is an exciting opportunity to maximize career potential and grow within a large organization. We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. O’Neill Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and promoting from within, where possible.
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
